Ceara Robertson
Denton,TX
Summary
Motivated with proven leadership, management and training. Possesses computer skills adapted to different jobs and creates a highly satisfied customer service atmosphere while maintaining tasks and responsibilities. Consistently is punctual in arrival and stays until tasks are completed. Familiar with proper use of all cleaning materials. Possessing in-depth knowledge of various computer skills and cleaning methods. Bringing background in thoroughly cleaning assisted living and hospitals.
Overview
12
12
years of professional experience
Work History
CAD Tech 1
BPG
04.2024 - 11.2024
- Identified any potential conflicts within various construction plans for Cox and Verizon
- Daily morning meetings with team to discuss, any technical issues, job projection by end of week, and any discrepancies.
- Collaborated with team to complete projects within deadlines, maintaining high quality standards.
Housekeeper Team Lead
GreenClean
12.2023 - 03.2024
- Maintained a spotless environment for hospital guests through diligent daily housekeeping tasks.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Housekeeper
Texas Health Presbyterian Hospital Flowermound
08.2023 - 12.2023
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Housekeeper
Medical City Denton
01.2023 - 07.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in hospital by cleaning windows and dusting.
- Maintained a close eye on ICU floor for nurses and patient care staff, providing a friendly atmosphere for colleagues as well as patients.
Housekeeper
Compass Health Network
08.2021 - 01.2023
- Cleaned and stocked patient rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and patient rooms.
- Terminal cleans in rooms as well as operating rooms.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Removed waste paper and other trash from premises to designated area.
Customer Service Manager
Kohls Corp
08.2020 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Customer Service Specialist
Sallys Beauty
03.2016 - 03.2020
- Addressed customer complaints and dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders for salon companys and hair dressers.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Housekeeper
Brookdale Assisted Living
12.2014 - 02.2016
- Verified cleanliness and organization of storage areas, carts and rooms.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained new employees on departmental procedures and provided assistance on how to properly use cleaning supplies.
- Assisted in serving breakfast, lunch, and dinner in dining hall.
- Provided a clean and fun enviroment for all guests through activities, daily room cleans, and guest care
Customer Service Representative
Waste Management Company
06.2012 - 10.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Greenwood High School
Greenwood, IN05.2010
Skills
- Health Standards Compliance
- Trash Collection and Disposal
- COVID-19 Safety Procedures
- Cart Stocking and Organization
- Team Support and Collaboration
- Wall and Ceiling Cleaning
- Storage Area Management
- Health and Safety Regulations
- Rug and Carpet Cleaning
- Room and Public Space Cleaning
- CDC Sanitation Guidelines
- Hazardous Chemicals
- Special Requests
- Clean Rooms Expertise
- Bloodborne Pathogens
- Proper Waste Disposal
- Stocking Bathrooms
- Interior and Exterior Cleaning
- Guest Satisfaction
- Exceptional Time Management
- Deep Cleaning Protocols
- Hospitality Environments
- Room Turnover
- Daily Cleaning and Sanitation
- Detail-Oriented
Timeline
CAD Tech 1
BPG
04.2024 - 11.2024
Housekeeper Team Lead
GreenClean
12.2023 - 03.2024
Housekeeper
Texas Health Presbyterian Hospital Flowermound
08.2023 - 12.2023
Housekeeper
Medical City Denton
01.2023 - 07.2023
Housekeeper
Compass Health Network
08.2021 - 01.2023
Customer Service Manager
Kohls Corp
08.2020 - 05.2021
Customer Service Specialist
Sallys Beauty
03.2016 - 03.2020
Housekeeper
Brookdale Assisted Living
12.2014 - 02.2016
Customer Service Representative
Waste Management Company
06.2012 - 10.2014
Greenwood High School
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