Cearra Woodside
Tampa,FL
Summary
Experienced and knowledgeable Licensed Health Insurance Agent with proven success at Health Market Solutions, specializing in ACA (Affordable Care Act) individual insurance policies. Expert in tailoring insurance plans to meet client needs, enhancing customer satisfaction through effective communication and problem-solving. Recognized for leading sales initiatives for Medicare Advantage and ensuring seamless client experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Health Market Solutions
Tampa, FL
02.2025 - 03.2026
- Clarified coverage specifics and benefits of various ACA (affordable care act) health insurance plans to empower clients in making informed decisions.
- Analyzed and improved enrollment workflows, facilitating effective onboarding procedures for new policyholders.
- Developed comprehensive expertise in health insurance regulations and compliance standards to enhance client support capabilities.
- Managed client follow-up communications to address concerns and increase satisfaction standards.
- Evaluated client feedback to uncover areas for service quality enhancement and to optimize communication methods.
- Engaged with policyholders through inbound calls to clarify inquiries and present tailored insurance solutions.
- Facilitated seamless client engagement through efficient management of insurance requirements and personalized advisory services.
- Conducted comprehensive evaluations of risk factors to establish suitable coverage levels aligned with individual client needs.
- Developed and executed time management strategies that facilitated simultaneous handling of diverse responsibilities.
- Analyzed client preferences to modify communication approaches, leading to improved rapport and elevated satisfaction levels.
- Provided clients with ancillary products, such as dental and vision.
- Earned 14 minimum sales daily during the Open Enrollment Period.
Licensed Health Insurance Agent
Tranzact
Tampa, FL
09.2022 - 11.2024
- Analyzed customer needs to provide customized insurance solutions.
- Educated prospective clients on the benefits of various health insurance options such as, Medicare Advantage Plans and Medicare Supplement Plans and effectively matching them with suitable plans that met their unique needs.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Evaluated competitors' products and services to gain competitive advantage.
- Collected premiums on or before effective date of coverage.
- Guided clients through health insurance options, ensuring understanding of coverage and benefits.
- Assisted in completing enrollment applications, facilitating smooth onboarding for new policyholders.
- Enhanced understanding of health insurance regulations and compliance standards to facilitate effective client support.
- Lead the company in sales in March of 202
Childcare Center Assistant Director
Brighter Day Stepping Stone
Tampa, FL
06.2020 - 06.2022
- Designed and executed staff development strategies to improve team dynamics and foster a culture of collaboration.
- Designed and integrated curriculum enhancements that support children's cognitive growth and social interaction.
- Supervised daily activities while enforcing health and safety regulations to promote a secure childcare setting.
- Partnered with families to effectively address concerns and provide personalized support for children's developmental needs.
- Facilitated training sessions for new staff, focusing on effective strategies and methodologies in early childhood education.
- Facilitated a supportive learning atmosphere by organizing engaging activities aimed at nurturing emotional and social development.
- Executed regular reviews of state regulations to guarantee licensing compliance and established appropriate policies and procedures.
- Achieved improved team collaboration by leading discussions on challenges, sharing effective practices, and setting clear goals for ongoing development.
- Led curriculum development to enhance educational outcomes for children aged 0-5.
- Mentored and trained staff on best practices in early childhood education and child development.
Education
Master of Arts - Career And Workforce Education
University of Central Florida
Orlando, FLBachelor of Science - Psychology
University of South Florida
Tampa, FL05.2019
Skills
- Policy analysis
- Medicare expertise
- ACA (Affordable Care Act)
- Inbound call management
- Objection handling
- Medicaid expertise
- Compliance
- Individual health plans
- Insurance terminology
- HIPAA compliance
- Vision and dental insurance
- Customer service
- Problem-solving
Certification
2-40 License
Timeline
Licensed Health Insurance Agent
Health Market Solutions
02.2025 - 03.2026
Licensed Health Insurance Agent
Tranzact
09.2022 - 11.2024
Childcare Center Assistant Director
Brighter Day Stepping Stone
06.2020 - 06.2022
Master of Arts - Career And Workforce Education
University of Central Florida
Bachelor of Science - Psychology
University of South Florida