Cebastian Bernardino
Berwyn,IL
Summary
Dynamic massage therapist with expertise in deep tissue and Swedish massage at Massage Envy Spa. Recognized for enhancing client satisfaction through exceptional service and professionalism. Proven ability to build rapport and provide stress relief, ensuring a comfortable environment for clients. Committed to maintaining high standards of ethics and client care.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
Work History
Massage Therapist
Massage Envy Spa
09.2021 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Food Runner
Heisler Hospitality
05.2015 - 06.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
- Assisted in training new food runners, improving team efficiency and service quality.
- Implemented feedback from customers and staff to improve service delivery processes.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Increased customer satisfaction with quick and courteous food delivery.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
- Adapted to various dining settings and themes, providing versatile service to customers.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
Food Runner
Devon Seafood + Steak
08.2012 - 01.2014
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Education
Graduate Certificate - Massage Therapy
Pacific College of Health And Science
Chicago, IL05.2019
High School Diploma -
Morton West High School
Berwyn, IL05.2012
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
Languages
Spanish
Elementary
Timeline
Massage Therapist
Massage Envy Spa
09.2021 - Current
Food Runner
Heisler Hospitality
05.2015 - 06.2019
Food Runner
Devon Seafood + Steak
08.2012 - 01.2014
Graduate Certificate - Massage Therapy
Pacific College of Health And Science
High School Diploma -
Morton West High School
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