Microsoft Office suite, Query and Reporting tools
Kunal Shah
Customer Service Representative
Bristol,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Rep I
AT&T
Labanon, VA
10.2019 - 03.2022
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Worked as full time customer service rep in fast paced call center
- Met sales target every month in addition to customer service
- Ranked among top 4 highest selling video and internet agent during first year of employment
Patient Registration Rep
Bristol Regional Medical Center
Bristol, TN
08.2017 - 08.2019
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Visited patients' rooms to collect insurance and financial information required for registrations.
- Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
Education
Bachelor of Science - Information Science And Systems
Radford University
Radford, VA 01.2001 - 05.2005
Skills
Sales expertise
Report preparation
Technical Support
Software
Interests
Running, Motorcycle Riding
Timeline
Customer Service Rep I
AT&T
10.2019 - 03.2022
Patient Registration Rep
Bristol Regional Medical Center
08.2017 - 08.2019
Bachelor of Science - Information Science And Systems
Radford University
01.2001 - 05.2005