Ceceila Hall
West Allis,WI
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Customer service /Server
Paulies Pub and Eatery
West Allis, Wisconsin
05.2026 - Current
- Provided attentive service to guests in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Responded promptly to customer inquiries and resolved issues professionally.
- Took customer orders and communicated special requests to kitchen staff.
- Collaborated with team members to enhance overall guest experience.
- Processed payments accurately using point-of-sale systems.
- Ensured cleanliness and organization of dining area throughout shifts.
- Assisted in arranging tables for events for events and large parties efficiently.
Customer service /Server
Copper Kitchen
Milwaukee, Wisconsin
09.2024 - 04.2026
- Provided exceptional service to high volume of daily customers.
- Provided attentive service to guests in a fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Took customer orders and communicated special requests to kitchen staff.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Ensured cleanliness and organization of dining area throughout shifts.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Customer service /Server/Bartender
Amelias Bar and G
West Allis, Wisconsin
07.2020 - 04.2024
- Provided excellent customer service in a fast-paced bar environment.
- Mixed and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area throughout shifts.
- Managed cash register operations and processed customer payments efficiently.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Monitored bar inventory and promptly restocked low items before depletion.
- Stocked bar supplies and monitored inventory levels for timely reordering.
- Assisted in training new staff on service protocols and drink preparation.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted frequent visitors by name and explained new promotions.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Neatly sliced and pitted fruit for garnishing drinks.
Education
Milwaukee Texh
Milwaukee, WISkills
- Customer service
- Fast-paced service
- Order management
- Menu knowledge
- Event setup
- Cash management
- Staff training
- Multitasking efficiency
- Effective communication
Timeline
Customer service /Server
Paulies Pub and Eatery
05.2026 - Current
Customer service /Server
Copper Kitchen
09.2024 - 04.2026
Customer service /Server/Bartender
Amelias Bar and G
07.2020 - 04.2024
Milwaukee Texh