Regina Stille

All server duties ..

• Accurately tallied checks at the end of each shift.
• Informed customers of daily specials and signature menu items.
• Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
• Stocked service areas with supplies during slow periods.
• Calculated charges, issued table checks, and collected payments from customers.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Served food and beverages to patrons and confirmed complete orders.
• Processed payments from customers using cash registers or POS systems.
• Greeted and seated customers promptly, courteously, and professionally.

Opening and closing supervisor

• Maintained positive relationships with customers by responding promptly to their queries or concerns.
• Utilized recognition and reward tools frequently to recognize achievements.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Maintained up-to-date knowledge of industry trends and best practices in customer service.
• Supported sales team members to drive growth and development.
• Collaborated with other departments to ensure that customers received appropriate assistance or solutions to their problems.
• Facilitated weekly team meetings to discuss performance and set goals.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Monitored team performance and provided feedback for improvement.
• Provided daily direction to call center associates.
• Motivated teams by recognizing and rewarding excellence.
• Ensured compliance with applicable regulations concerning customer service activities.
• Set attainable daily, weekly and monthly goals and game plans.
• Provided customer service and support to resolve customer inquiries and complaints.
• Assisted with recruiting and hiring perspective candidates.
• Managed team of customer service representatives to ensure high-quality support.