Jenna Cipriano
Inver Grove Heights,MN
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Organized and proactive nanny with a proven track record in infant and toddler care. Skilled in developing routines that support child development while enhancing family dynamics through strong communication and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Private Nanny
Self-employed
Oakdale, MN
09.2025 - Current
- Managed daily schedules, ensuring timely meals, playtime, and rest periods.
- Created safe and engaging environments that encouraged exploration and learning.
- Communicated effectively with parents regarding child development progress and daily activities.
- Monitored behavior and provided positive reinforcement to encourage desirable actions.
- Collaborated with parents to establish consistent routines that supported children's needs.
- Mentored new caregivers in childcare techniques and best practices for safety.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Stay at Home Parent
Self-employed
Inver Grove Heights, MN
10.2020 - 04.2026
- Managed daily routines, ensuring balanced schedules and activities for family members.
- Developed and implemented educational programs to support children's learning and development.
- Coordinated household logistics, including budgeting, meal planning, and supply management.
- Cultivated strong relationships with children through effective communication and engagement strategies.
- Led initiatives to promote healthy lifestyle choices within the family unit.
- Organized community involvement opportunities, fostering social skills and teamwork in children.
- Mentored children in conflict resolution and problem-solving through guided interactions.
- Streamlined household operations by establishing efficient processes for daily tasks and responsibilities.
- Monitored children's activities to verify safety and wellbeing.
Private Nanny
Self-employed
Eagan, MN
05.2025 - 07.2025
Barista
Starbucks
Cottage Grove, MN
01.2020 - 10.2020
- Prepared high-quality espresso beverages and specialty drinks, ensuring consistent taste and presentation.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Trained new baristas on beverage preparation techniques and customer engagement strategies.
- Managed inventory levels, assisting with ordering supplies to maintain stock availability.
- Maintained a clean and organized workspace for optimal productivity and safety.
Cashier
Domino's Pizza
Cottage Grove, MN
09.2018 - 06.2019
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized workstations to enhance efficiency.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Monitored inventory levels, ensuring availability of supplies for smooth operations.
- Implemented cash handling procedures to minimize discrepancies and improve accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier and Customer Service Manager
Walmart
Cottage Grove, MN
10.2017 - 09.2018
- Maintained accurate cash drawer and balanced daily sales reports consistently.
- Assisted customers with inquiries, resolving issues promptly to ensure satisfaction.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Park High School
Cottage Grove, MN06-2020
Skills
- Infant care experience
- Schedule management
- Toddler care experience
- Light housekeeping
- Transportation safety
- Household management
- School-age child care
- Potty training assistance
- Customer service
- Customer assistance
- Cash handling
- Food service
- Food service background
Timeline
Private Nanny
Self-employed
09.2025 - Current
Private Nanny
Self-employed
05.2025 - 07.2025
Stay at Home Parent
Self-employed
10.2020 - 04.2026
Barista
Starbucks
01.2020 - 10.2020
Cashier
Domino's Pizza
09.2018 - 06.2019
Cashier and Customer Service Manager
Walmart
10.2017 - 09.2018
High School Diploma -
Park High School