Cecelia Galarneau
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Dairy Supervisor
Safeway
Snohomish, WA
05.2025 - 09.2026
- Supervised daily operations in dairy department, ensuring compliance with safety and quality standards.
- Trained new staff on product handling, equipment use, and operational procedures for efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular inspections to maintain cleanliness and organization of dairy display areas.
Person in Charge
Safeway
Snohomish, WA
02.2024 - 05.2025
- Led cross-functional teams to resolve customer service issues, enhancing overall satisfaction levels.
- Fostered a collaborative work environment through effective communication and team-building initiatives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
REAL ESTATE AGENT
Ballpark Realty
Snohomish, WA
04.2023 - 04.2025
- Provided advice and guidance on property-related matters, enhancing communication skills and client understanding.
- Built strong relationships with clients, colleagues, and stakeholders, fostering collaboration and trust in real estate transactions.
- Proficient in preparing detailed contracts and documents related to real estate transactions.
- Resolved issues and conflicts during purchase or sale of real estate property.
- Resolved issues and conflicts during real estate transactions, ensuring smooth processes and client satisfaction.
- Accustomed to managing multiple projects simultaneously while meeting tight deadlines.
PREMIUM SERVICES MANAGER
Oakview Group
Everett, WA
10.2015 - 04.2023
- Managed a team of 15+ employees, providing guidance on best practices and training new staff members.
- Resolved escalated customer issues with professionalism, empathy, and enthusiasm.
- Generated weekly performance reviews to recognize agent achievements and identify improvement areas.
- Utilized conflict resolution techniques to resolve disputes between customers and staff members efficiently.
- Monitored customer inquiries, complaints, and feedback to identify areas for improvement.
- Monitored customer inquiries, complaints, and feedback to pinpoint service improvement opportunities.
- Generated weekly performance reviews highlighting agent successes as well as areas needing improvement.
- Managed team of 15+ employees, guiding best practices and training new staff to enhance service delivery.
- Scheduled and managed staff, ensuring adequate staffing levels at all times.
Education
GED -
Scriber Lake
Edmonds01-2009
Skills
- Food safety regulations
- Standard operating procedures
- Inventory management
- Operational Coordination
- Staff Management
- Client Needs Assessment
- Decision Making
- Tech-Savvy
- Organizational Skills
- Partnership Development
- Professional demeanor
Certification
Servsafe Food Handlers Certificate, Servsafe Alcohol Certificate
Timeline
Dairy Supervisor
Safeway
05.2025 - 09.2026
Person in Charge
Safeway
02.2024 - 05.2025
REAL ESTATE AGENT
Ballpark Realty
04.2023 - 04.2025
PREMIUM SERVICES MANAGER
Oakview Group
10.2015 - 04.2023
GED -
Scriber Lake