Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecelia Higgins

Rutherfordton,NC

Summary

Results-driven professional with extensive experience in customer service and team leadership. Known for strategic planning and adaptability, fostering high-performing teams that enhance customer experiences and drive sales growth.

Overview

19
19
years of professional experience

Work History

Poucher

Baxter
08.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sales Manager

Shoe Show
03.2024 - 01.2026
  • Developed and implemented sales strategies to increase store revenue and enhance customer experience.
  • Trained and mentored new sales associates to improve product knowledge and customer service skills.
  • Analyzed sales data to identify trends, optimize inventory levels, and enhance merchandising strategies.
  • Led team meetings to motivate staff, share best practices, and address performance challenges.

Sales Team Leader

Walmart
07.2021 - 03.2024
  • Led sales team to achieve monthly targets through strategic planning and effective communication.
  • Developed training programs for new hires, enhancing team performance and product knowledge.
  • Implemented inventory management systems to streamline operations and reduce stock discrepancies.
  • Coordinated promotional events, driving customer engagement and increasing store traffic significantly.

Sales Associate

Big Lots
10.2013 - 07.2021
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained accurate inventory levels through diligent stock management and organization.
  • Processed transactions efficiently using point-of-sale systems, ensuring smooth checkout procedures.
  • Trained new staff on sales techniques and customer service best practices to improve team performance.

Cashier

Walmart
07.2007 - 06.2012

Had to greet customers with a smile. Check out with a good personality. Keep you area neat and straight. some times had to door greet each customer.

Education

High School Diploma -

Isothermal Community College
Spindale, NC

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Poucher

Baxter
08.2025 - Current

Sales Manager

Shoe Show
03.2024 - 01.2026

Sales Team Leader

Walmart
07.2021 - 03.2024

Sales Associate

Big Lots
10.2013 - 07.2021

Cashier

Walmart
07.2007 - 06.2012

High School Diploma -

Isothermal Community College