Cecelia Hocker
Milwaukee,WI
Overview
6
6
years of professional experience
Work History
Bakery/Cafe Worker
Glorioso's
05.2024 - Current
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained and operated espresso machines, blenders, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
Bakery Team Lead
Metro Market - Kroger
05.2021 - 05.2024
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
- Operated and maintained bakery equipment, including ovens and mixers.
Crew Member
McDonald's
06.2018 - 08.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Criminal Justice
University of Wisconsin - Milwaukee
Milwaukee, WI05.2022
Skills
- Team Training
- Customer Service
- Product presentation
- Cake and Pastry Decoration
- Store operations
- Food Safety
- Sanitation Procedures
Timeline
Bakery/Cafe Worker
Glorioso's
05.2024 - Current
Bakery Team Lead
Metro Market - Kroger
05.2021 - 05.2024
Crew Member
McDonald's
06.2018 - 08.2018
Bachelor of Science - Criminal Justice
University of Wisconsin - Milwaukee
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