Cecelia Hoover
Walbridge,OH
Summary
Dedicated professional with experience at SS Cleaning Services and Casey's General Stores, known for exceptional customer service and efficient cleaning practices. Highly dependable and a fast learner, I excel in maintaining high hygiene standards and enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Cleaner
SS Cleaning Services
Tiffin, OH
08.2023 - Current
- Conducted routine cleaning tasks, ensuring high standards of hygiene and safety.
- Maintained cleanliness of various facilities, including offices and restrooms.
- Utilized cleaning equipment and chemicals effectively for optimal results.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Assisted in training new staff on proper cleaning protocols and safety measures.
- Reported maintenance issues promptly to ensure a safe working environment.
- Organized cleaning supplies and inventory for efficient workflow management.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
Cashier
Caseys's General Stores
Carey, OH
02.2021 - 08.2023
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash, credit, and gift card transactions accurately while balancing registers.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Trained new cashiers on register procedures and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Buckeye Community
Marion, OHSkills
Communication/customer service
fast and efficient
highly dependable
Positive and outgoing
Fast learner
Timeline
Cleaner
SS Cleaning Services
08.2023 - Current
Cashier
Caseys's General Stores
02.2021 - 08.2023
High School Diploma -
Buckeye Community