Jasmine Friend
Huntsville,Alabama
Summary
Detail-oriented Security Officer experienced in patrolling, access control, and CCTV monitoring to ensure safety. Responds to alarms and incidents effectively while documenting events and maintaining site protocols. Verifies credentials, manages disturbances, and collaborates with law enforcement, all while delivering excellent customer service and maintaining clear communication.
Overview
1
1
Certification
8
8
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Manager
Rural King
Huntsville, Al
09.2020 - 07.2022
- Managed customer service operations for Rural King store, overseeing team performance across sales floor and front registers.
- Handled escalated customer inquiries using conflict resolution skills to reach satisfactory outcomes.
- Resolved customer complaints while keeping focus on customer satisfaction and loyalty.
- Resolved customer complaints using store policies and service recovery procedures.
- Supported daily customer service operations to maintain satisfaction and efficient support workflows.
- Delivered high-quality customer service by answering questions, comments, and concerns.
- Reviewed customer feedback to identify trends and implement service delivery improvements.
- Applied quality assurance protocols to support company standards and improve service consistency.
- Worked with cross-functional departments to solve complex customer issues quickly.
- Trained team members on POS procedures, product knowledge, and greeting standards.
- Created training materials for new staff to improve onboarding and team integration.
- Monitored service desk activity and adjusted staffing for customer traffic.
- Communicated with store management on customer issues and daily service priorities.
Security Officer
Allied Universal Security Services
Huntsville, Al
06.2023 - Current
- Controlled entry points by checking identification and applying strict access procedures.
- Verified identities at access points to maintain site security and prevent unauthorized entry, and verified employee and visitor credentials.
- Patrolled assigned areas regularly to discourage unauthorized activity and support site security.
- Monitored premises to ensure safety and security for all individuals on site.
- Monitored CCTV systems and reported suspicious activity to supervisors.
- Answered alarms and emergency events quickly while working with law enforcement.
- Responded to alarms, disturbances, and emergency situations calmly.
- Documented suspicious behavior and incidents to inform management decisions and enhance security protocols.
- Completed [Number] incident reports and documented security concerns clearly.
- Applied company policies and regulations to maintain a safe environment for staff and visitors.
- Conducted [Number] presentations and security briefings to promote safety awareness across workforce.
- Completed ongoing training to strengthen knowledge of security protocols and procedures.
Kitchen Manager
Cheddars
Huntsville, Al
04.2019 - 03.2020
- Managed food safety standards and sanitation practices across prep and cooking stations.
- Oversaw daily operations and supported compliance with health and safety regulations.
- Enforced sanitation and safety by guiding staff to follow local health codes and safety regulations.
- Maintained food quality by following standards for preparation consistency and presentation.
- Managed inventory processes to minimize waste and enhance supply chain efficiency.
- Coordinated inventory ordering, stock rotation, and storage for kitchen supplies and ingredients.
- Trained kitchen staff on recipes, portion control, and Cheddar's preparation procedures.
- Developed training programs that enhanced staff performance and customer service skills.
- Completed regular performance reviews and gave constructive feedback to team members.
- Supported employee motivation through regular feedback and coaching to improve productivity.
- Built positive work environment that encouraged teamwork and employee engagement.
- Delivered strong customer service to guests while answering questions, comments, and concerns.
Education
Bachelor of Arts - Psychology
Newlane University
Lehi , Utah 06.2026 - 02.2030
Certificate - Culinary Arts
Serving Hope Inc.
Huntsville Al, Al 05.2018 - 11.2018
High School Diploma - General Studies
Lee High School
Huntsville , Al 08.2000 - 05.2004
Skills
- Security training
- Crisis management
- Emergency response
- Situational awareness
- Risk assessment
- Report writing
- Communication/customer service
- Customer service
- Conflict resolution
- Active listening
- Dependability
- Time management
- Adaptability
- Leadership
- Teamwork
- Problem Solving
- Office productivity software
- Microsoft Excel
- Inventory control
- Positive drive and presence
Languages
- German
- English
Certification
- Introduction to Risk Management- Center for Development of Security Excellence(CDSE)
Risk Management for DOD Security Programs- Center for Development of Security Excellence(CDSE)
Timeline
Bachelor of Arts - Psychology
Newlane University
06.2026 - 02.2030
Security Officer
Allied Universal Security Services
06.2023 - Current
Customer Service Manager
Rural King
09.2020 - 07.2022
Kitchen Manager
Cheddars
04.2019 - 03.2020
Certificate - Culinary Arts
Serving Hope Inc.
05.2018 - 11.2018
High School Diploma - General Studies
Lee High School
08.2000 - 05.2004