CECELIA IKHITTE
Roswell,GA
Summary
Client-focused banking and customer service professional with experience in financial institutions, cash handling, and relationship building. Proven ability to assist clients with transactions, identify needs, resolve concerns, and deliver high-quality service in fast-paced environments. Skilled in following compliance procedures, using digital systems, and supporting team goals to enhance the client experience.
Overview
9
9
years of professional experience
Work History
Ambassador
HHS-North Fulton Hospital
Roswell, GA
04.2025 - Current
- Assisted patients with meal selection to meet dietary needs. Delivered meals to patients in a timely manner. Supported overall patient satisfaction through attentive service.
- Assessed dietary needs and preferences to ensure optimal nutrition.
- Facilitated and contributed to group meetings to enhance collaboration.
BDC Agent
Ashbury Automotive Group
Duluth, GA
11.2024 - 04.2025
- Assisted customers by delivering timely information regarding shuttle schedules as needed.
- Facilitated seamless communication by answering all incoming calls in a timely and professional manner.
- Utilized scripts to systematically collect and accurately record essential customer data within the database.
Bank Teller
Family First Credit Union
Roswell, GA
08.2022 - 10.2024
- Assisted members with account inquiries, bill payments, and loan payoffs while adhering to banking policies and compliance standards.
- Built trusted relationships with members through consistent, friendly service.
- Maintained strict cash controls and confidentiality at all times.
Leasing Consultant
Jamco Properties
Roswell, GA
05.2019 - 07.2022
- Assisted prospective tenants in navigating documentation requirements, promoting efficient and positive interactions during the move.
- Maintained detailed payment records to support financial transparency and reporting accuracy.
Cashier
Sprouts Farmers Market
Roswell, GA
01.2017 - 04.2019
- Executed efficient cash register management to facilitate seamless transaction processing and enhance customer experience.
- Performed detailed cash reconciliations at the start and end of each shift to ensure accurate financial reporting.
- Implemented comprehensive identification checks to prevent underage sales of alcohol and tobacco, safeguarding community standards.
Education
Associate Business Administration - Business Administration
Atlanta Area Technical College
Atlanta, Georgia06.1997
Skills
Client Relationship Management
Cash Handling & Transaction Accuracy
Needs-Based Conversations
Customer Service & Conflict Resolution
Time Management & Multitasking
Attention to Detail
Microsoft Word & Excel
Data Entry & Digital Systems
Languages
English
Full Professional
Timeline
Ambassador
HHS-North Fulton Hospital
04.2025 - Current
BDC Agent
Ashbury Automotive Group
11.2024 - 04.2025
Bank Teller
Family First Credit Union
08.2022 - 10.2024
Leasing Consultant
Jamco Properties
05.2019 - 07.2022
Cashier
Sprouts Farmers Market
01.2017 - 04.2019
Associate Business Administration - Business Administration
Atlanta Area Technical College