Cecelia Lausten
Minneapolis,MN
Summary
*Certified, entry-level Emergency Medical Technician with an educational background associated with emergencies. Adept at problem-solving and decision-making: quickly, calmly and efficiently.
*Engaging and customer-focused Server Manager committed to offering excellent service in a restaurant setting, individually and as a team. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EMT
UMN EMS
09.2022 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Server Manager
Hub71 Restaurant
06.2019 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Server
Hub71 Restaurant
06.2016 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
SkillsUSA National Officer
SkillsUSA
09.2020 - 06.2021
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Researched material extensively before writing informative speeches.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Education
Bachelor of Arts - English
University of Minnesota - Twin Cities
Minneapolis, MN05.2025
Skills
- EMR Systems
- Cardiopulmonary Resuscitation (CPR)
- Emergency Patient Triage
- First Aid
- Server Training
- Overseeing Personnel
- Physical Conditioning
Certification
- EMT - Certified Emergency Medical Technician
Timeline
EMT
UMN EMS
09.2022 - Current
SkillsUSA National Officer
SkillsUSA
09.2020 - 06.2021
Server Manager
Hub71 Restaurant
06.2019 - Current
Server
Hub71 Restaurant
06.2016 - Current
Bachelor of Arts - English
University of Minnesota - Twin Cities
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