Cecelia Quave
Hammond,LA
Summary
Dynamic and results-oriented Event Coordinator with a proven track record at The Boston Restaurant, excelling in event planning and guest relations. Leveraged strong scheduling and time management skills to enhance event success, boosting bookings through creative marketing. Skilled in budget management and staff training, consistently achieving high levels of customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Event Coordinator
The Boston Restaurant
Amite, LA
02.2016 - 05.2024
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Developed creative marketing materials that generated interest and boosted event bookings.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Coordinated florists, photographers, and musicians for events.
- Evaluated and selected service providers and vendors according to customer requirements.
- Trained and supervised event staff to complete tasks on time.
- Coordinated travel and accommodations for event attendees.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Developed and distributed event surveys to gather feedback and assess event success.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Manager on Duty
The Boston Restaurant
Amite, LA
02.2016 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Inventoried and ordered office supplies to maintain availability of products.
FOH Team Member
The Boston Restaurant
Amite, LA
02.2014 - 02.2016
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05.2007
Skills
- Event Planning
- Scheduling
- Time Management
- Guest Relations
- Social Media Marketing
- Room Setup and Breakdown
- Operations Oversight
- Menu Planning
- Budget Management
- Food service knowledge
- Staff Training
- Event Billing
Certification
- Louisiana Responsible Vendors Permit
Timeline
Event Coordinator
The Boston Restaurant
02.2016 - 05.2024
Manager on Duty
The Boston Restaurant
02.2016 - 05.2024
FOH Team Member
The Boston Restaurant
02.2014 - 02.2016
High School Diploma -
Ponchatoula High School