CECELIA ROBERTS
Phoenix,AZ
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, to ensure reliable collaboration and goal achievement. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
12
12
years of professional experience
Work History
Princess Cruises
Open Network
Scottsdale, Arizona
2026.01 - 2026.08
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed client relationships and expanded sales opportunities across assigned territory
- Managed sales pipeline and tracked follow-up activities in CRM systems
- Addressed customer concerns and resolved issues with professionalism
- Implemented processes for cross-selling products or services based on customer needs.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Amazon Disruption Management (ROC)
Aston Carter
Phoenix, Az
2024.01 - 2025.07
- Problem Solve Disruptions due to change in supply.
- Developing strategies to minimize damage.
- Adapting quickly to new situations.
- Building resilience and ensuring business continuity when unexpected things happen.
- Identifying potential threats. Reduce delays in traffic caused by unexpected accidents or natural disasters.
- Enhanced transportation efficiency by streamlining shipment scheduling and coordination processes.
Banking Specialist
Upgrade
Phoenix, Az
2022.10 - 2024.05
- Process deposits and payout funds in accordance with bank procedures.
- Documented all transactions with every caller.
- Accurately gave information about the account and answering all questions too there needs
- Oversaw accounts and educated clients on financial products they weren't taking advantage of.
- Monitor customer accounts for suspicious activity.
- Being able to work under pressure while solving various issues
- Investigated and resolved account issues by offering applicable options to customers.
- Presented products and services to customers using in-depth knowledge to answer questions.
Retention Specialist
AT@T
Phoenix, Az
2020.02 - 2022.08
- Educate clients on products and services to help them understand and leverage the value they offer.
- Initiated proactive contact with customers via phone or email to resolve potential issues before they escalated into larger problems.
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate
- Empowered customers by providing comprehensive resources and support for self-service, improving satisfaction.
- Evaluated current customer retention strategies and recommended improvements.
Sales
RESULTS
Phoenix, Az
2017.01 - 2019.11
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Account Specialist
DISH NETWORK
Chandler, AZ
2015.03 - 2017.01
- Reviewed financial status
- Capitalized on upsell opportunities by offering additional product and service options to customers evaluated discrepancies by assessing account information
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Negotiated contract renewals, securing favorable terms and maintaining long-term client relationships.
Customer Service Representative
COX COMMUNICATIONS
Phoenix, AZ
2014.07 - 2015.02
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
SOME COLLEGE (NO DEGREE) -
Maricopa Community Colleges - Mesa Community College
HIGH SCHOOL DIPLOMA -
Maricopa High School
Skills
- Relationship selling
- Brand promotions
- Merchandising knowledge
- Financial records analysis
- Sales expertise
- Customer- and service-oriented Sales Associate
- Excellent communication skills
- Listening skills
- Negotiations
- Team player mentality
- CRM systems
- Decision-making
- Disruption planning
Timeline
Princess Cruises
Open Network
2026.01 - 2026.08
Amazon Disruption Management (ROC)
Aston Carter
2024.01 - 2025.07
Banking Specialist
Upgrade
2022.10 - 2024.05
Retention Specialist
AT@T
2020.02 - 2022.08
Sales
RESULTS
2017.01 - 2019.11
Account Specialist
DISH NETWORK
2015.03 - 2017.01
Customer Service Representative
COX COMMUNICATIONS
2014.07 - 2015.02
SOME COLLEGE (NO DEGREE) -
Maricopa Community Colleges - Mesa Community College
HIGH SCHOOL DIPLOMA -
Maricopa High School