Chavanca CeCe Walls
Tampa
Summary
Creative Senior Program Manager with over 12 years' experience in Project Management in multiple industries including Fortune 500 companies. Proven success building and motivating teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements. Gifted at meeting tight deadlines and driving business opportunities. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Foot Locker
03.2021 - 07.2024
- Orchestrated global projects and phased roll-out of strategic programs within the PMO that crossed numerous IT and business teams
- Led cross-functional teams to facilitate collaborative efforts, resulting in successful launch of key products and initiatives within scope and budget constraints.
- Developed comprehensive project plans, resulting in successful on-time delivery of programs and projects.
- Coordinated with IT departments to streamline technology integration, enhancing overall project efficiency.
- Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
- Facilitated stakeholder communication by establishing regular update meetings and clear reporting channels, leading to improved alignment between business objectives and program goals.
- Optimized resource allocation, ensuring multimillion-dollar projects and programs were delivered within budget and scope in Planview.
- Established and maintained strong relationships with external stakeholders, including clients and partners, ensuring smooth project execution and new business opportunities.
- Pioneered adoption of new project management software, enhancing team collaboration and productivity.
Senior Project Manager
Wellcare / Centene
11.2019 - 03.2021
- Spearheaded the rollout of a Lactation Consultant app for our Medicare customers
- Efficiently managed project timelines by setting milestones and deadlines to keep tasks on track
- Successfully deployed Population Health elements of State Medicaid/Medicare implementations by implementation date
- Ensure all Readiness Review elements are delivered on time and training is completed prior to Go Live, CareCentral requirements are built and vendors are implemented, etc
- Established multi-year roadmap to achieve targeted synergies through Oncology vendors within Centene
- Established roadmap to design and deploy diabetes solutions available through vendor(s) and establish opportunities across products
- Prepared strategic analysis of potential business and/or operational opportunities
- Communicated purpose and vision of the project and prepared summary reports and recommendations for management.
Senior Project Manager
It Works! Global
07.2018 - 09.2019
- Managed large and small scaled projects for a global skincare, health and nutrition company that delivers natural products through direct and ecommerce channels in a Project Management Office (PMO)
- Worked with multiple teams and suppliers to effectively deliver cross functional projects to retail and managed integrated project plans and deployments
- Gathered project requirements from clients and lead project meetings to ensure expectations and timelines are met and on budget
- Collaborated with key leads from Digital, IT, Marketing, Supply Chain, and Operations
- Provided weekly reports to stakeholders and project sponsors
- Identified, mitigated, and communicated all project risks
- Managed projects and launches from offshore clients
- Ensured defect-free releases through careful planning, testing and QA efforts
- Moved between Agile and Waterfall approaches depending on project specifics and goals
- Rolled out a new project management software, Wrike
- Managed and created project schedules with Gantt charts in Wrike
- Manage resources and collaborate with teams by assigning tasks
- Generate reports for stakeholders and project team.
Project Manager
Stream Energy
07.2012 - 07.2018
- Managed the implementation of new CMS infrastructures, Sitecore and Direct Scale
- Managed a cross-functional team while giving technical and creative direction to ensure project and budget goals are met
- Managed multiple projects throughout the project lifecycle including definition, estimating, planning, analysis and design, development, deployment, and closure
- Oversaw development and execution of campaigns and multiple new product and service launches
- Successfully launched a new wireless network, Stream Wireless
- Managed large-scale budgets up to 2 million
- Managed content and design updates on 3 different web properties and mobile app through multiple content management systems (CMS) such as Sitecore, Direct Scale and WordPress
- Held daily scrum meetings as needed
- Managed digital projects using Salesforce and ExactTarget
- Developed and implemented the use of project management software such as, Jira, Basecamp and Wrike that increased the team's progress by 50%
- Key member in the rollout of Wrike and helped create the employee adoption plan
- Utilized Wrike to manage and build project schedules
- Managed resources and capacity through Wrike
- Collaborated with team members by assigning tasks and creating dashboards to easily manage them
- Generated weekly/monthly reports to inform stakeholder on status of projects.
Education
Bachelor of Science in Business Marketing -
Hampton University
01.2007
Skills
- Project Leadership
- Scope Management
- Problem-solving skills
- Project Planning
- Client Relationship Management
- Project Scheduling
- Strategic Planning
- Change Management
- Strategic Implementations
- Waterfall, Agile & Hybrid Methodologies
- Software Development Lifecycle (SLDC)
- Risk Management
- Smartsheet
- Microsoft Project
- Planview
- Jira
Accomplishments
- Managed the first few phases of this successful launch where Foot Locker rolled out a refreshed loyalty program as the company looks to grow annual sales to more than $9.5 billion by 2028. The reinvigorated FLX Rewards program, which launched across the U.S. on June 25, 2024, allows members to accrue points towards future purchases and provides access to exclusive products, free returns and upgraded birthday gifts. https://footwearnews.com/business/business-news/foot-locker-revamped-loyalty-program-flx-1203657287/
Certification
Project Management Professional (PMP), Project Management Institute - 2020
Timeline
Senior Program Manager
Foot Locker
03.2021 - 07.2024
Senior Project Manager
Wellcare / Centene
11.2019 - 03.2021
Senior Project Manager
It Works! Global
07.2018 - 09.2019
Project Manager
Stream Energy
07.2012 - 07.2018
Bachelor of Science in Business Marketing -
Hampton University
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