CECIL ALLEN
Stockbridge,GA
Summary
With over 10 years of providing a productive and safe work environment, I’m an attentive learner with the ability to perform various tasks. Tasks including but not limited to, performing repetitious assignments to administering management level customer service skills to operating heavy equipment. My goal is to seek employment opportunities with a company that has a reputable business model that awards an avenue for growth & success.
Overview
12
12
years of professional experience
Work History
Retail Office Assistant
Rooms To Go
McDonough, Georgia
06.2020 - 12.2024
- Responsible for supporting sales associates, customers, and store management.
- Processing payments and finance applications.
- Answering delivery questions.
- Assisting with customer care responsibilities.
- Answering phones, and various other office duties as assigned.
Asphalt Paving Machine Operator
C.W. Matthews Contracting Co., LLC
Atlanta, USA
02.2018 - 05.2020
- Operate the asphalt paving machine to achieve overall ride quality and appearance
- Perform daily maintenance checks and report any mechanical or safety issues to a supervisor
- Installing/removing auto paving electronics
- Set up and maintain erosion control
- Set up and maintenance of all traffic control aids, operating rollers, power broom, tamps, and skid steer loaders
Customer Service Representative
Lincare
Locust Grove, Georgia
01.2017 - 02.2018
- Contacts payers for claims status, followup denials, or partial payments
- Obtains payer requirements for timely adjudication of claims
- Files claims with appropriate documentation attached
- Pursues, maintains, and communicates payer coverage/guideline changes/updates
- Processes all incoming and outgoing correspondence as assigned
- Verifies, adjusts, and updates Accounts Receivable (A/R) according to correspondence received from insurance company
- Helps facilitate interoffice communication on error and denial trends
- Initiates the review/appeals process on disputed claims
- Researches credit balances and initiates refunds as required
- Documents all activity in customer's computer account
Refuse & Recyclable Material Collector
DeKalb County Dept. Public Works
Decatur, USA
08.2016 - 12.2016
- Inspect trucks prior to all daily operations
- Provide regulatory vehicle maintenance reporting defective equipment
- Assist drivers to disposal sites to empty trucks that have been filled
- Assist drivers along established routes throughout business and residential areas
- Dismount and Remount to collection points
- Maintain all company safety policies and practices to ensure a non-hazardous working environment
Inbound Customer Service Representative
Sprint Wireless
Stockbridge, USA
03.2013 - 07.2016
- Provide troubleshooting assistance to customers
- Providing exceptional customers via telephone
- Troubleshoot basic network and modem functionality
- Perform other duties assigned to you
- Fun working environment
- Resolving customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Educational assistance
Education
Associates of Applied Science - Web Design & Interactive Media
Art Institute of Atlanta
06.2011
Associate of Applied Science - Data Analytics
Merit America
Atlanta, GASkills
- Forklift Certification
- Event Preparation
- Database Management
- Client Interaction
- File Organization
- Advanced MS Office Suite
- Scheduling
- 10 Hour Osha Certification
- CPR
- First Aid
- AED
- Leadership Qualities
- Teamwork
- Trustworthiness
- Determination
- Dedication
- Creativity
- Enthusiasm
Activities
- I like to take long walks and sightseeing in my own town.
- Listen to music, take photographs, watch movies, and enjoy having picnics and barbecues with family.
- I also volunteer at food pantries and Museums.
Timeline
Retail Office Assistant
Rooms To Go
06.2020 - 12.2024
Asphalt Paving Machine Operator
C.W. Matthews Contracting Co., LLC
02.2018 - 05.2020
Customer Service Representative
Lincare
01.2017 - 02.2018
Refuse & Recyclable Material Collector
DeKalb County Dept. Public Works
08.2016 - 12.2016
Inbound Customer Service Representative
Sprint Wireless
03.2013 - 07.2016
Associates of Applied Science - Web Design & Interactive Media
Art Institute of Atlanta
Associate of Applied Science - Data Analytics
Merit America