IT Support Specialist with over five years of experience contributing to security operations on behalf of military installations. Adept at utilizing advanced security systems and devices to monitor assets and detect threats. Highly skilled at maintaining critical data and information systems. Holds certifications in Information Technology and Emergency Dispatch. Resourceful Help Desk Support Specialist recognized for productivity and efficiency in task completion. Skilled in technical troubleshooting, user support, and system diagnostics. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction. Committed to leveraging these soft skills to enhance team performance and end-user experience.