Summary
Overview
Work History
Education
Skills
Timeline
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Cecil Bailey

Arlington,TX

Summary

IT Support Specialist with over five years of experience contributing to security operations on behalf of military installations. Adept at utilizing advanced security systems and devices to monitor assets and detect threats. Highly skilled at maintaining critical data and information systems. Holds certifications in Information Technology and Emergency Dispatch. Resourceful Help Desk Support Specialist recognized for productivity and efficiency in task completion. Skilled in technical troubleshooting, user support, and system diagnostics. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction. Committed to leveraging these soft skills to enhance team performance and end-user experience.

Overview

6
6
years of professional experience

Work History

BDOC (Base Defense Operation Center) Controller

US Air Force
Naval Air Station, Italy
01.2020 - 01.2022
  • Monitored and responded to over 200 security incidents annually, ensuring timely resolution and maintaining base safety and security
  • Utilized Android Tactical Assault Kit (ATAK) and AFJIS (Air Force Justice Information System) to effectively coordinate responses and maintain situational awareness
  • Tracked and monitored nearly 7,000 personnel during operations, ensuring accountability and safety of all individuals
  • Maintained critical data and information systems including alarms, Air Force assets, security posture, traffic operations, incident tracking, and law enforcement operations
  • Managed key aspects of emergency response protocols, coordinating with 40 departments to enhance base-wide readiness for potential security breaches
  • Contributed to base security operations, monitoring 300 surveillance systems simultaneously, ensuring real-time threat detection across military installation

Tactical Automated Security System Operator

US Air Force
Seoul, South Korea
02.2019 - 06.2020
  • Oversaw monitoring of over 1,500 military assets using advanced security systems and devices to ensure comprehensive protection and threat detection
  • Utilized NightHawk Surveillance System, NINJA cUAS Operator, Air Force 'Encryption Wizard', and key cryptography to monitor and secure critical infrastructure
  • Responded to an average of 50 security incidents per month, quickly assessing threats and implementing appropriate countermeasures to minimize risk
  • Contributed to the security of a facility spanning 1,240 acres and housing over 7,400 personnel, ensuring a safe and secure environment

DAGRE(Deployed Air/Ground Reaction Element)

US Air Force
Hurlburt Field, FL
06.2016 - 07.2017
  • Oversaw security operations protecting up to 50 personnel during critical missions
  • Utilized Harris AR-152 Radios, Tactical Automated Security System, and Air Force Justice Information System to facilitate secure communications and data management
  • Completed over 500 hours of specialized technical training to enhance skills and maintain proficiency
  • Implemented heightened security posture, data encryption, and data integrity/surveillance protocols to safeguard sensitive information and assets
  • Contributed to mission-critical air/ground operations, executing number of successful missions without incident, ensuring seamless coordination between airborne assets and ground forces
  • Participated in high-stakes reconnaissance missions, gathering crucial intelligence on type of target to inform strategic decision-making at command level

Education

Certificate - Google IT Support Pro

Google
Dallas, TX
12-2024

Certificate - Comptia

Security +
Online
05.2024

Certificate - Cyber Security Professional

Google
Online
04.2024

Certificate - Emergency Dispatch

International Academies of Emergency Dispatch
Naval Air Station Sigonella, ST
06.2021

Certificate - SIX SIGMA COUNCIL

Certified Green Belt
Online
05-2021

Skills

  • Proficient in Linux Command Line
  • Proficient in Microsoft Office 365
  • Microsoft Teams Collaboration Skills
  • SQL Server Optimization
  • Remote Desktop Protocol
  • VMware
  • Dropbox
  • IT documentation
  • Issue resolution
  • Incident management
  • Support ticket system management
  • Help Desk Technician
  • Troubleshooting and diagnosis

Timeline

BDOC (Base Defense Operation Center) Controller

US Air Force
01.2020 - 01.2022

Tactical Automated Security System Operator

US Air Force
02.2019 - 06.2020

DAGRE(Deployed Air/Ground Reaction Element)

US Air Force
06.2016 - 07.2017

Certificate - Google IT Support Pro

Google

Certificate - Comptia

Security +

Certificate - Cyber Security Professional

Google

Certificate - Emergency Dispatch

International Academies of Emergency Dispatch

Certificate - SIX SIGMA COUNCIL

Certified Green Belt
Cecil Bailey