Deven Lessard
Shreveport,LA
Summary
Monitored real-time systems and assisted in troubleshooting technical issues within high-security DOD environments.,Supported teams in analyzing system problems and coordinating responses across multiple groups.,Provided clear documentation to aid in mission-critical operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Base Defense Operations Controller (Security Forces)
United States Air Force
11.2022 - 07.2025
- Monitored and troubleshot alarm and security systems across 139 facilities, identifying issues and coordinating corrective actions to maintain operational readiness.
- Analyzed system discrepancies and incident patterns to support fault isolation and rapid problem resolution.
- Documented 1,500+ system events and operational issues, producing detailed reports for trend analysis and leadership decisions.
- Coordinated multi-team support during joint exercises, managing tasking, timelines, and execution tracking.
- Prepared technical reports, briefings, and situation summaries aligned with mission and compliance requirements.
- Trained and mentored 12 personnel on systems, procedures, and reporting standards, achieving zero evaluation failures.
Base Defense Operations Controller (Tactical Response Force)
United States Air Force
06.2020 - 11.2022
- Supported monitoring and operation of systems protecting intercontinental ballistic missile infrastructure and critical DoD assets.
- Documented operational issues and contributed to identifying trends and process improvements.
- Developed reports, after-action reviews, and SOP updates to support compliance and mission effectiveness.
- Coordinated and tracked operations across 150 launch facilities and 15 missile alert facilities.
Education
A.A.S. - Criminal Justice
Community College of the Air Force (CCAF)
B.S. - Information Technology (Cybersecurity Focus)
Arizona State University
Tempe, AZ05.2026
Skills
- Assisted with troubleshooting and isolating faults in systems
- Monitored systems for performance and reliability
- Created technical documentation for processes and procedures
- Conducted analysis of incidents and generated reports
- Utilized Linux command line for various tasks
- Provided training and instruction to team members
- Coordinated with cross-functional teams to enhance collaboration
- Supported operational readiness for projects and initiatives
- Tracked tasks and data to ensure timely completion
- Facilitated customer-facing communication to address inquiries
Websites
Certification
- Certifications: CompTIA Security+; Principles of Instruction, ESSO (Alarm Monitor)
- Technical Skills: Systems monitoring & incident reporting tools; Troubleshooting & fault analysis; Technical report writing & documentation; Secure communications systems (A/N PRC 152), (L3Harris Falcon III series), VMware; Base level navigation, Virtual machine interaction and system awareness; Linux: Foundational understanding of OS structure, permissions, and navigation; Command line familiarity: commands including directory/file operations, linux chmod, and environment navigation.
Languages
French
Professional Working
Timeline
Base Defense Operations Controller (Security Forces)
United States Air Force
11.2022 - 07.2025
Base Defense Operations Controller (Tactical Response Force)
United States Air Force
06.2020 - 11.2022
A.A.S. - Criminal Justice
Community College of the Air Force (CCAF)
B.S. - Information Technology (Cybersecurity Focus)
Arizona State University