Results-driven professional with extensive experience in leadership, management, and firearms training. Known for strong conflict resolution skills, team building and a commitment to compliance, ready to leverage expertise to enhance safety standards and team performance through solid goal-making and communication. Hard-working achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Public Safety Officer/Firearms Instructor/ASP Instructor
10 Months
BJC: St. Louis Children's Hospital | 12.2025 - Current
Collaborated with hospital personnel during emergency situations to facilitate rapid response efforts.
Implemented safety protocols and procedures to enhance overall public safety standards.
Monitored hospital premises to ensure safety and security for patients, visitors, and staff.
Trained new officers on operational procedures and emergency response techniques.
Responded promptly to incidents, documenting details for incident reports and follow-up actions.
Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
Utilized conflict resolution skills to de-escalate tense situations involving disputes between patients and/or visitors.
Evaluated trainee performance through practical assessments and provided constructive feedback.
Ensured compliance with all safety protocols during live-fire exercises.
Collaborated with management to implement promotional campaigns, boosting store visibility.
Trained, coached, and mentored new sales associates for maximum performance.
Mentored junior associates to improve product knowledge and sales techniques and relationship building.
Assisted customers with product selection and inquiries, enhancing the overall shopping experience.
Built relationships with customers to encourage repeat business.
Evaluated trainee performance through practical assessments and provided constructive feedback.
Developed and delivered comprehensive firearms training programs for diverse skill levels.
Monitored industry trends and legislation, incorporating relevant updates into course materials.
Maintained a safe learning environment by enforcing strict range safety protocols during all training sessions.
Adapted instructional methods to accommodate diverse learning styles and skill levels of trainees.
Created interactive activities to engage students and maximize learning.
Personal Trainer
8 Years 7 Months
Club Fitness/FIToverFear, LLC. | 03.2018 - 10.2026
Conducted one-on-one training sessions, ensuring proper technique and safety protocols.
Designed personalized fitness programs tailored to individual client goals and needs, implementing innovative training techniques to increase client engagement and satisfaction.
Led group fitness classes, fostering a motivating and supportive environment.
Mentored junior trainers, sharing best practices to improve service quality.
Educated clients on proper exercise techniques, reducing risk of injury during workouts.
Increased client retention through consistent communication, motivation, and support.
Explained exercise modifications and movements to participants with a history of injury.
Process Guide/Warehouse Trainer/Warehouse Associate
5 Years 5 Months
Amazon | 07.2020 - 12.2025
Implemented training programs to improve employee performance and job knowledge.
Mentored team members on best practices for safety and compliance within the workplace.
Responsible for staffing associates before and during the shift
Coached employees on best practices for maintaining high-quality standards throughout all processes.
Reduced error rates by implementing efficient and effective skills through proper training and constructive criticism.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Store Manager
1 Year 1 Month
GNC | 02.2017 - 03.2018
Implemented sales strategies that enhanced customer engagement and increased overall store performance.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Responsible for hiring, training and mentoring new staff members.
Trained and developed team members on product knowledge and customer service best practices.
Managed inventory levels, reducing stock discrepancies through regular audits and replenishment processes.
Oversaw daily store operations to ensure compliance with company policies and procedures.
Conducted performance evaluations, providing constructive feedback to enhance team productivity and efficiency.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements, creating high work morale.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Science - Management
Alabama A&M University | Normal, AL | 05-2015
Skills
Firearms expertise
Self-defense techniques
De-escalation strategies
Physical fitness
Training development
Customer engagement
Documentation and reporting
Decision-making skills
Problem-solving skills
Time management
Customer service
Staff management
Task delegation
Goal setting
Communication skills
Integrity and ethics
Timeline
Public Safety Officer/Firearms Instructor/ASP Instructor
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