Cecil George
Tampa
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
15
15
years of professional experience
Work History
New Acquisition's Representative
USAA Federal Savings Bank
Tampa, FL
05.2026 - Current
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed financial needs to recommend tailored banking solutions for clients.
- Educated clients on bank products and services, promoting informed decision-making.
- Streamlined account management processes to improve operational efficiency.
- Led initiatives to optimize cross-selling strategies, increasing product penetration rates.
Member Service Representative
USAA Federal Savings Bank
Tampa, FL
05.2025 - 05.2026
- Assisted members with account inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently, maintaining compliance with banking regulations.
- Educated members on product offerings, enhancing overall customer satisfaction.
- Resolved member issues through effective problem-solving techniques, fostering loyalty.
- Adapted quickly to changing policies and procedures, demonstrating flexibility in dynamic environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Agent
Spectrum
Tampa, FL
05.2024 - 05.2025
- Assisted customers in identifying suitable products and services to meet their needs.
- Executed daily sales strategies to achieve individual and team targets.
- Developed product knowledge through continuous training and self-study initiatives.
- Collaborated with team members to enhance customer service experience and resolve inquiries.
- Developed strong relationships with clients through excellent customer service and regular followups.
Sales Manager
AT&T Mobility
Tucson, AZ
08.2011 - 05.2024
- Developed and executed strategic sales plans to achieve revenue targets and market growth.
- Led cross-functional teams to enhance customer experience and streamline service delivery processes.
- Analyzed market trends to identify opportunities for product promotions and competitive positioning.
- Mentored and trained sales staff, fostering a high-performance culture focused on results.
- Implemented performance metrics to track team success and drive continuous improvement initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
High School Diploma -
Columbus Alternative High
Columbus, OH06-1996
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Issue resolution
- Client education
Timeline
New Acquisition's Representative
USAA Federal Savings Bank
05.2026 - Current
Member Service Representative
USAA Federal Savings Bank
05.2025 - 05.2026
Sales Agent
Spectrum
05.2024 - 05.2025
Sales Manager
AT&T Mobility
08.2011 - 05.2024
High School Diploma -
Columbus Alternative High