Cecile Daniels
Ellenwood,GA
Summary
Dedicated and results-oriented experienced professional with investigative and case management experience, seeking an opportunity within your company, where my skills in investigations, analysis, an attention to detail, can be leveraged to ensure compliance and integrity within organizational processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Investigative Aide
Dekalb County Police Department
Tucker, Georgia
03.2019 - Current
- Analyzed information gathered during investigations and identified discrepancies or inconsistencies in testimony or documentation.
- Compiled, analyzed, and evaluated data to determine accuracy and relevancy.
- Prepared detailed reports of all findings during the investigation process.
- Verified the authenticity of documents obtained during investigations using appropriate methods.
- Conducted research and retrieved documents from public records and databases.
- Managed all correspondence from insurance companies regarding financial loss or claim payouts.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
- Verified documents to ensure accuracy of information provided by customers.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Emergency Dispatcher
Dekalb County Police Department
Tucker, GA
12.2005 - 03.2019
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.
- Coordinated resources between responding agencies during multi-agency incidents.
- Notified supervisors of any irregularities or problems encountered during shift operations.
- Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
- Conducted follow-up calls with individuals who had previously requested assistance.
- Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
- Determined which cases required further interventions and contacted professionals for further assistance.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Education
Associate of Science - Criminal Justice
Georgia Perimeter College
Decatur, GA08-2012
Skills
- Communication
- Problem Solving
- Team Work
- Adaptability
- Excellent Customer Service
- Analytical Thinking
- Results Driven
- Complex Resolution
- Research Proficiency
- Case Management
Certification
- Security and Integrity Certification
- ISO
- Accurint
- Microsoft 360/Certified One Note Proficient
- Vindicator
Timeline
Senior Investigative Aide
Dekalb County Police Department
03.2019 - Current
Emergency Dispatcher
Dekalb County Police Department
12.2005 - 03.2019
Associate of Science - Criminal Justice
Georgia Perimeter College
- Security and Integrity Certification
- ISO
- Accurint
- Microsoft 360/Certified One Note Proficient
- Vindicator
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