Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Cecile Ngandion

Grace
Atlanta,GA

Work Preference

Job Search Status

Open to work

Work Type

Full TimeContract Work

Location Preference

On-SiteHybrid

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Support service groupe
Alpharetta, Georgia
08.2024 - 04.2026
  • Managed high-volume inbound calls to address customer inquiries and concerns.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Documented customer interactions in the CRM system for record-keeping purposes.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Maintained accurate records of customer interactions for future reference.

Call Center Representative

InfoCision
Alpharetta, Georgia
07.2023 - 07.2024
  • Exceeded lead generation targets, contributing to a 15% increase in new customers.
  • Managed high-volume inbound calls regarding billing, service plans, and product information.
  • Resolved customer complaints and escalated complex cases when necessary.
  • Identified needs of customers promptly and efficiently.
  • Exceeded lead generation targets, contributing to a 15% increase in new customers·
  • Completed day-to-day duties accurately and efficiently.

Education

GED
Stockbridge, GA, GA

Skills

  • Call center customer service
  • Call handling techniques
  • Customer support
  • Complaint resolution
  • Resolving issues
  • Customer relationship management
  • CRM software
  • Troubleshooting procedures
  • Data entry accuracy
  • Problem solving
  • Cash handling
  • Communication skills

Languages

French
Native/ Bilingual

Timeline

Call Center Representative

Support service groupe
08.2024 - 04.2026

Call Center Representative

InfoCision
07.2023 - 07.2024

GED
Cecile NgandionGrace