Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Support service groupe
Alpharetta, Georgia
08.2024 - 04.2026
Managed high-volume inbound calls to address customer inquiries and concerns.
Resolved customer complaints through effective communication and problem-solving skills.
Documented customer interactions in the CRM system for record-keeping purposes.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Resolved customer complaints in a timely manner to ensure customer satisfaction.
Identified opportunities to improve policies and procedures related to customer service operations.
Maintained accurate records of customer interactions for future reference.
Call Center Representative
InfoCision
Alpharetta, Georgia
07.2023 - 07.2024
Exceeded lead generation targets, contributing to a 15% increase in new customers.
Managed high-volume inbound calls regarding billing, service plans, and product information.
Resolved customer complaints and escalated complex cases when necessary.
Identified needs of customers promptly and efficiently.
Exceeded lead generation targets, contributing to a 15% increase in new customers·
Completed day-to-day duties accurately and efficiently.