CECILE S. MORRIS
Haines City
Summary
- Highly skilled Compliance Representative with experience in managing policy violation reports, responding to compliance inquiries, and researching related information.
- Strong leadership abilities, capable of working independently or in a team. Expert in handling multiple projects with excellent communication and organizational skills.
- Brings energy, enthusiasm, and creative problem-solving skills to all team members.
- Passionate about quality and customer satisfaction. Records of improving efficiency, productivity, and profitability through process improvement. Outstanding interpersonal and motivational skills. Analytical, articulate, organized, and diligent
Overview
31
31
years of professional experience
Work History
Service Plaza Quality Ambassador
Florida Department of Transportation
Mile Post
09.2021 - Current
- Provides onsite oversight at Service Plazas and Convenience Stores on Florida's Turnpike.
- Monitors the performance of the concessionaire and their vendors to ensure compliance to the requirements outlined in the Concession Agreement.
- This oversight includes monitoring plaza cleanliness and appearance, quality of service, efficiency, concept operating hours, staffing levels, safety, and maintenance of building and grounds.
- Responsible for providing real-time feedback to concessionaire's onsite team on issues that need immediate attention and correction; and escalate issues to Business Development and Concessions Management (BDCM) managers.
- Acts as a face of the face ambassador for Florida's Turnpike Enterprise, to assist travelers, answering queries and ensuring their needs are met.
- Assist and educate customers with Sun Pass kiosks as needed.
- Provide comprehensive training to new onboarding Service Plaza Quality Ambassadors, covering customer service, company-specific procedures, upholding brand image, representation, and more.
- Provide critical support during hurricane season to assist with traffic through Service Plazas pre- and post-storm, and where needed in preparation for storm arrival and in other emergency situations.
Compliance Specialist
Florida Department of Transportation
Mile Post
11.2017 - 09.2021
- Reviewed Internal and external procedures at Turnpike Plaza sites to assure compliance with Florida Department of Transportation regulation and compliance standards, i.e. restaurants, restrooms, building maintenance.
- Reported any safety and quality assurance issues that may affect employees and the public to management.
- Identified root cause and developed corrective and preventative action plans per Florida Department of Transportation regulation and compliance guidelines.
- Escalated and worked with senior management on resolutions to overdue quality assurance items or any negative trends identified.
- Initiated and developed relationships with internal/external customers and provided support.
- Prepared and ensured all travel authorization requests were properly submitted.
- Coordinated travel arrangements including hotel accommodations, and receipts, per diem and prepared expense report and submitted all required documentation in accordance with Florida Department of Transportation (FDOT) Standards and Policies.
- Performed duties of inventory delegate/auditor for CC878, scanned all property at all the assigned service plazas.
- Maintained vehicle fleet mileage logs for vehicle assigned to my role.
Food Service Coordinator
Shades of Green
Lake Buena Vista
12.2015 - 11.2017
- Welcomed and acknowledged all guests according to company standards.
- Followed all company and safety and security policies and procedures; reported accidents, injuries, and unsafe work conditions to management.
- Supported the Inventory management throughout the day around accurate inventory counts for the food and beverage supplies.
- Ensured adherence to quality expectations and standards.
- Provided coaching and training to the Food Service team when necessary.
- Audited and recorded end-of-day Reports for Management.
Branch Manager
QC Financial Services
Chesapeake
09.2010 - 11.2014
- Lead a team of lending professionals to deliver company expectations with a focus on customer retention and co-worker’s development.
- Made presentation on specific loans and recommended approval and appropriate credit structures.
- Monitored loan repayment activities and assessed the financial condition of borrowing clients.
- Built and maintained client relationships.
Sales Assistant
WVEC Television, LLC
Norfolk
12.2003 - 07.2009
- Delegated sales Target and Leads to the appropriate Account Executive.
- Maintained and revised contracts.
- Handled customer service requests, such as product offers and addressed concerns.
- Assisted the finance department with invoices and check processing.
- Maintained office security and followed safety procedures and controlling access.
- Provided knowledgeable information about the TV station’s programs, services, and offerings to clients.
- Received, sorted, and distributed daily mail and deliveries.
Dental Assistant
U.S. NAVY
Hampton
02.1994 - 10.2000
- Scheduled Appointments for Military Personnel and maintained and updated patient’s record.
- Sterilized and organized dental tools.
- Prepared patients for procedure.
- Assisted the dentist during treatment.
- Handled patient inquiries, accounts, and requests.
- Coordinated treatment plans and managed appointment schedule.
- Performed other duties as requested.
Education
B.S. - Business Administration Management
Monroe College
Bronx, NYA.S. - Business Administration
Monroe College
Bronx, NYSkills
- Certified Public Service Manager (CPM)
Timeline
Service Plaza Quality Ambassador
Florida Department of Transportation
09.2021 - Current
Compliance Specialist
Florida Department of Transportation
11.2017 - 09.2021
Food Service Coordinator
Shades of Green
12.2015 - 11.2017
Branch Manager
QC Financial Services
09.2010 - 11.2014
Sales Assistant
WVEC Television, LLC
12.2003 - 07.2009
Dental Assistant
U.S. NAVY
02.1994 - 10.2000
B.S. - Business Administration Management
Monroe College
A.S. - Business Administration
Monroe College