Cecile Yemba
Amazon Fulfillment Center
Lawrenceville,GA
1
Language
1
Certification
8
years of professional experience
Customer-focused professional with 7+ years of experience providing customer service, phone, email, and chat support in fast-paced environments. Strong communication, problem-solving, conflict resolution, and data entry skills. Dedicated to delivering outstanding customer experiences and seeking a Customer Service Representative position with TTEC.
Work History
Single Packer
4 Years 10 Months- Processed 200+ customer shipments daily with high accuracy.
- Verified orders and shipping information to ensure on-time delivery.
- Trained 5+ new employees and consistently met productivity goals.
Interpreter
9 Months- Assisted 30+ clients through phone, email, chat, and web portals.
- Resolved customer concerns while maintaining professionalism and confidentiality.
- Communicated effectively with patients and healthcare providers.
Ticketing
1 Year 3 Months- Processed 200+ purchase orders and prepared accurate customer shipments.
- Improved workflow efficiency and reduced shipping errors.
Education
High School Diploma
Google IT Support Certificate
Skills
Customer Service
Phone Support
Email & Chat Support
Active Listening
Conflict Resolution
CRM Systems
Data Entry
Microsoft Excel
Multitasking
Teamwork
Time Management
Certification
Google IT support specialist
Languages
Swahili
Native or Bilingual
Timeline
Single Packer
Amazon Fulfillment Center
10.2020 - 08.2025Read More
Interpreter
Positive Growth Inc
08.2019 - 05.2020Read More
Ticketing
Marshall Distribution Center
10.2017 - 01.2019Read More
Elizabeth Andrew High School
High School Diploma
Read More
Merit America
Google IT Support Certificate
Read More