CECIL G. WILSON
Ridgeland,USA
Summary
Technically sophisticated and innovative professional with hands-on experience in Designing and architecture Cisco Contact Centers, Cisco Voice and Collaboration networks. Provided networks security consultancy, product integration strategies, vendor access monitoring, and data center operations management while offering customer-oriented solutions. Well-versed in configuring Network Cyber Security and Firewall Threat Defense. Designing core switching infrastructure and launching security system transitioning plans. Evaluating, redesigning and upgrading business Voice over IP systems, including Cisco Webex, Cisco Call managers, Cisco customer Experience, Cisco Unity and Expressways. Demonstrated mastery in transforming business requirements into scalable technology solutions for corporations and clients. Expert at aligning security architecture, plans, controls, policies, and procedures in adherence to security standards and operational goals. Customer-focused, team-oriented, excellent communication and consultative skills. Accountable, self-directed and productive with strong work ethic.; Responsible, independent, and efficient with a diligent work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Engineer (Advance Government Services)
The Select Group/Lumen
10.2021 - Current
- Focus on expansion of current infrastructures while directing Collaboration, security, and enterprise solutions.
- Support clients, troubleshoot diagnostics, respond to outage situations, and maintain SLA requirements.
- Review current vendor’s performance issues, including Cisco, Juniper, Alcatel, Fortinet, Avaya, AWS, Genesys and design recommended solutions.
- Performed cloud migration and network supports by utilizing Cisco AWS Solution.
- Utilized AWS performance Monitor to support network availability.
- Designed and supported voice collaborations technologies, including Cisco Communications Manager, Unity Connections, Webex Calling, Webex Meeting and Cisco Contact Center.
- Leveraged Cisco's Cloud-Based Suite, including Webex Calling, Webex Meeting, Dedicated Instance and Control Hub.
- Designed implemented and supports cyber security systems.
- Utilized Cisco Voice portal to support Voice collaboration customers.
- Migration of On-Premises voice networks to Cloud.
- Design/Redesign Cisco gateways/ISRs, SIP trunks solutions.
- Researched and utilized advances and changes in the technology industry and worked directly with equipment manufacturers to assess new technologies.
Enterprise Network Consultant
The JuicePlus
07.2020 - 10.2021
- Liaise with Lead Security Architect in migrating legacy apps from azure and on-prem to AWS.
- Design and establish network connectivity between different regions and on-prem data centers.
- Partner with program teams and stakeholders to design and implement all aspects of enterprise networks and perimeter security infrastructure.
- Oversee development process, POC, planning, and execution to ensure proposed end-to-end solution security and fulfillment of business requirements.
- Support security risk assessment and governance and provide clarity to each vendor on security responsibilities.
- Managed Webex Meetings, Webex Trainings, Webex Events, and Webex Video endpoints, achieving seamless SIP registration for Enterprise clients and integration with Webex Teams.
- Served as a valuable technical resource for the IT Service Desk, which improved first-call resolution rates, recommended process improvements for IT Service Desk and Operations, leading to a 10% increase in efficiency.
- Enhanced company performance by implementing Cisco’s ACI, APIC, and Spine-Leaf to mitigate costs.
- Designed implemented cyber security firewall systems and policies.
- Installed and configured cisco’s firewall threat defense (FTD) 1120’s at six new locations.
- Utilized cisco’s identity service engine (ISE) FMC, FTD, and digital network architecture (DNA) to design new security procedures and integrate/support DMVPN, AnyConnect, and site-to-site other VPN technologies.
- Established multiple 10MG connections to Cisco API/Leaf switches.
- Restructured the company’s core switching infrastructure and coordinated the removal of legacy devices to stimulate uninterrupted and seamless operations.
Sr. Network Engineer
Hudson Bay Company (HBC)
10.2016 - 07.2020
- Improved company performance by maintaining a computer network and offering technical support/guidance to other staff.
- Developed and executed store security, voice, and Wi-Fi solutions in a skillful manner.
- Delivered 2nd and 3rd-level network support by demonstrating a broad scope of technical expertise.
- Steered execution of SIP for the enterprise phone system.
- Accountable for network security analysis/enterprise-wide network upgrades.
- Facilitated deploying MPLS to SD Wan solution.
- Introduced and effectively designed a transition plan from ASA to the Palo Alto security system.
- Played a key role in the design and implementation of HBC’s MPLS to SD-WAN project, that improved redundancies, efficiencies, and costs.
- Designed, upgrades and implemented voice gateways, including Cisco’s ASR routers and include Session Initiated Protocol (SIP).
- The designed and supported Palo Alto security system includes Panorama and various devices PA500, PA-2000 and PA4000.
VoIP and Security Architect
Lockheed Martin
05.2012 - 10.2016
- Transformed Army Corps of Engineers from a legacy phone system to Cisco VoIP, including approx. 40K voice users and 300+ global locations.
- Led engineering efforts for all UC infrastructure, encompassing Session Border Controllers, Voice Gateways, Voice Circuits (IP or TDM), and Cisco Telepresence Infrastructure.
- Administered Cisco Unified Communications Manager 11.x, Cisco Telepresence Server, Cisco Meeting Server 2.x, VCS(E), TMS, Webex, Jabber 11.x, and Cisco Webex Board.
- Utilized knowledge of Cisco IP Gateways, including Cisco 2900 knowledge, 3900, and 4000 UC routers.
- Demonstrated knowledge of multi-cluster design for both ILS and SME dial plans.
- Expert working knowledge of Cisco JABBER across various platforms, including Windows, MAC, Android, iPad, and iPhone.
- Integrated Cisco’s Collaboration networks/applications, including CUCM/Unity/CMS/CUCCX/Expressways/CUBE/SME.
- Supervised SIP upgrades, including Codec, Security, Redundancies, SIP/H323 Interworking, and DTMF and supported VoIP and video solutions, such as Cisco’s Webex and Jabber.
- Developed Cisco Unified Border Element (CUBE) for the US Army Corps of Engineers Information Technology (ACE-IT).
Sr. VoIP Engineer
State Farm Insurance
01.2011 - 05.2016
- Transformed the company’s Avaya phone system to Cisco Unified Communication, which was the largest phone system migration in North America.
- Orchestrated third-level support to the company’s North America's telecommunication networks.
- Led analysis and troubleshooting of large-scale enterprise VoIP networks.
- Kept in touch with Cisco to detect and resolve a complex issue with the migration of Avaya to Cisco IP phone system.
- Highlighted and resolved VoIP issues including complex route patterns, route lists, route groups, and SIP trunks.
- Directed the application of Unified Communications, Data, and other Telecom network technologies in complex spaces, such as Carriers, Telcos, Cloud, Circuits, MPLS, Broadband, DIA, QoS, Video Transport, Voice Transport, Fax, Transport, VoIP, FoIP, SIP, CUCM, and UCCE.
Education
Bachelor of Science - Information Technology
Aiu University
Chicago, ILComputer Science - associate degree
Humber College
Toronto, ONTSkills
- Cisco Collaboration
- Enterprise and Cloud Networks
- Palo Alto
- Network and Cyber Security
- SD-WAN
- Microsoft
- Amazon AWS
Certification
- CCNP
- CISSP
- CyberOps
- AWS certified Solutions assoc.
Timeline
Lead Engineer (Advance Government Services)
The Select Group/Lumen
10.2021 - Current
Enterprise Network Consultant
The JuicePlus
07.2020 - 10.2021
Sr. Network Engineer
Hudson Bay Company (HBC)
10.2016 - 07.2020
VoIP and Security Architect
Lockheed Martin
05.2012 - 10.2016
Sr. VoIP Engineer
State Farm Insurance
01.2011 - 05.2016
Computer Science - associate degree
Humber College
Bachelor of Science - Information Technology
Aiu University
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