SENTAZE KEATON
Decatur,GA
Summary
Senior AV and collaboration systems leader with enterprise experience across operations, engineering, live event production, and executive support. Built AV roadmaps, led engineering teams, managed vendors and budgets, and delivered conference rooms, Zoom Rooms, digital signage, and high-profile events using Crestron, Q-SYS, Dante, Extron, and AV-over-IP platforms.
Overview
17
17
years of professional experience
Work History
FIELD SERVICE LEAD TECHNICIAN
CTI
Marietta, GA
11.2024 - 03.2025
- Managed technical support for audiovisual, videoconferencing, and IT systems across client sites.
- Resolved cabling, configuration, and programming issues, including manufacturer-level faults, to keep equipment operating properly.
- Delivered remote end-user and concierge AV/IT support while training clients and service staff on system operation.
- Improved end-user experience through remote AV/IT support and training for clients and service staff.
- Integrated multiple AV systems across diverse commercial environments and supported successful deployment.
- Provided comprehensive audiovisual services, videoconferencing, and IT support across client sites.
- Resolved cabling, configuration, and programming issues, including manufacturer-level faults.
- Implemented AV solutions system integration across diverse commercial environments.
AUDIO VISUAL
Georgia Aquarium
Atlanta, GA
06.2024 - 11.2024
- Provided technical assistance for AV systems during events and daily operations to improve user experience.
- Supported AV operations and technology in busy hospitality and event settings to keep events running smoothly.
- Shared ideas and practical solutions to improve team performance and results.
- Worked with diverse coworkers to meet goals and resolve product and service issues.
- Completed daily responsibilities accurately and efficiently.
MANAGER, AV OPERATIONS & ENGINEERING
Checkr, Inc.
San Francisco, California
04.2022 - 04.2023
- Led and supported AV engineering team by setting operational standards, KPIs, and SLAs to improve service delivery.
- Directed AV engineering team efforts by defining operational standards, KPIs, and SLAs to strengthen service delivery.
- Built and maintained 1-, 3-, and 5-year AV roadmaps and managed the AV department budget to align with strategic goals.
- Developed 1-, 3-, and 5-year AV roadmaps and managed the department budget in support of strategic priorities.
- Advanced strategic planning through 1-, 3-, and 5-year AV roadmaps and department budget management.
- Designed and commissioned conference rooms, boardrooms, event spaces, lobbies, collaborative spaces, video walls, and digital signage.
- Led design and commissioning of conference rooms, boardrooms, event spaces, lobbies, collaborative spaces, video walls, and digital signage.
- Delivered conference rooms, boardrooms, event spaces, lobbies, collaborative spaces, video walls, and digital signage through design and commissioning work.
- Partnered with workplace and real estate teams on new-site buildouts and company-wide events, and led proof-of-concept reviews for emerging technology to support innovation.
- Coordinated with workplace and real estate on new-site buildouts and company-wide events, while driving proof-of-concept evaluations for emerging technology.
- Supported innovation by collaborating with workplace and real estate on new-site buildouts, company-wide events, and proof-of-concept evaluations for emerging technology.
- Strengthened AV governance through creation, maintenance, and archiving of documentation and standards.
AV & SUPPORT SYSTEMS ENGINEER
Checkr
San Francisco Bay Area, CA
07.2019 - 04.2022
- Directed global hardware and software architecture and AV support strategy in alignment with organizational initiatives.
- Designed AV infrastructure for global locations and guided new-construction buildouts and company-wide upgrade efforts.
- Led transition from Google Meet to Zoom, improving accessibility across enterprise conference-room infrastructure.
- Managed production and support for company events, offsites, celebrations, and all-hands meetings to maintain seamless video execution.
- Acted as primary liaison for executive support and escalations, coordinating AV vendor relationships for timely resolution.
IT EXECUTIVE SUPPORT
Salesforce
San Francisco, California
10.2018 - 08.2019
- Managed VIP technical and AV support for Salesforce executives, coordinating smooth delivery of high-profile events.
- Supported AV production for Dreamforce and live events, contributing to successful internal and external event execution.
- Developed AV training documentation and worked with AV vendors, strengthening operational workflows and service consistency.
LEAD A/V SUPPORT ENGINEER
Berkeley National Lab
San Francisco Bay Area, CA
01.2018 - 10.2018
- Directed audiovisual project design and buildout efforts, establishing Zoom Room infrastructure for campus events and improved digital media capabilities.
- Provided end-to-end audiovisual and videoconferencing support to keep live streaming ready for high-profile meetings, scientific breakthroughs, government visits, and award ceremonies.
- Coordinated design, integration, and commissioning for 7 auditorium spaces across campuses.
- Managed ticket resolution workflow for support engineering team through ticketing system, improving response consistency.
- Investigated software failures using log review and remote troubleshooting to restore service quickly.
- Assisted users with application setup, access provisioning, and password reset requests.
A/V Support Engineer
Salesforce
San Francisco, CA
02.2017 - 01.2018
- Managed audiovisual systems across 1000+ videoconference rooms to support consistent meeting performance and minimize service disruption.
- Deployed code and firmware across Crestron, Extron, Shure, Cisco, and QSC platforms to integrate conference-room systems and improve user experience.
- Provisioned telephony for executive and client meetings while coordinating network and device infrastructure for successful event delivery.
IT DESKTOP SUPPORT DEPLOYMENT SPECIALIST
Twitter
San Francisco Bay Area, CA
03.2016 - 02.2017
- Deployed software releases across staging and production environments, reviewed build notes and installation requirements, and tracked rollout progress using ticketing and change management tools.
- Supported deployment of Windows and Mac workstations, mobile devices, conference room equipment, Chromeboxes, and enterprise phone systems to improve user access and daily functionality.
- Tracked rollout steps through ticketing and change management systems to ensure compliance.
- Evaluated release notes and deployment requirements for each build to ensure accuracy.
- Maintained projectors, desk phones, and communication tools while assisting with structured cabling and basic network setup to keep operations running smoothly.
IT DESKTOP SUPPORT
Xerox
San Francisco , CA
07.2014 - 05.2015
- Identified and fixed network, hardware, software, printer, and internal application problems to support smooth daily operations.
- Managed essential tasks to maintain workflow and productivity.
- Suggested practical ideas and fixes that helped improve team performance and results.
- Worked with coworkers from different backgrounds to solve product and service issues and reach shared goals.
AVIATION MAINTENANCE ADMINISTRATION
U.S. Navy
Norfolk, VA
12.2007 - 09.2009
- Managed aviation maintenance administration, documentation, and procedural compliance to improve operational efficiency.
- Coordinated aviation maintenance records and controlled document updates.
- Scheduled maintenance work orders with flight operations and hangar teams.
- Tracked parts requests, inventory status, and repair documentation.
- Reviewed maintenance forms for accuracy and compliance with Naval standards.
Education
High School Diploma / GED -
Temple High School
Temple, GA05-2007
Skills
- Crestron Programming
- DigitalMedia
- DM-NVX
- Q-SYS
- Dante
- Extron
- Shure
- QSC
- DSP
- AV-over-IP
- Control systems
- Signal flow
- Cabling
- System design
- Commissioning
- Troubleshooting
- Zoom Rooms
- Video conferencing
- Live event AV production
- Streaming
- Video production
- Digital signage
- Video walls
- Event technology
- TCP/IP
- LAN/WAN
- Wireless networking
- Windows
- MacOS
- Cisco collaboration
- ServiceNow
- Jira
- DNS/DHCP
- Remote support
- Device management
- Technical team supervision
- Vendor management
- Cost optimization strategies
- Project leadership
- Standards
- KPIs/SLAs
- Documentation
- System integration
- Team leadership
- Budget management
- Technical documentation
- Cross functional collaboration
- Schematic interpretation
Personal Information
- Title: A/V OPERATIONS & ENGINEERING LEADER
- Work Permit: Authorized to work in the U.S.
- Visa Status: Authorized to work in the U.S.
Accomplishments
- Led AV strategy, standards, roadmaps, KPIs/SLAs, and operational programs for enterprise environments.
- Managed AV purchasing budgets exceeding $500K and partnered with Workplace/Real Estate teams on buildouts and events.
- Designed and commissioned conference rooms, boardrooms, event spaces, lobbies, collaborative spaces, video walls, and digital signage.
- Led enterprise collaboration initiatives including Zoom migration, Zoom Room infrastructure, and global AV buildouts.
- Supported executives, company-wide events, live productions, scientific meetings, government visits, and customer-facing programs.
- Certified across Crestron, Q-SYS, and Dante audio networking.
Timeline
FIELD SERVICE LEAD TECHNICIAN
CTI
11.2024 - 03.2025
AUDIO VISUAL
Georgia Aquarium
06.2024 - 11.2024
MANAGER, AV OPERATIONS & ENGINEERING
Checkr, Inc.
04.2022 - 04.2023
AV & SUPPORT SYSTEMS ENGINEER
Checkr
07.2019 - 04.2022
IT EXECUTIVE SUPPORT
Salesforce
10.2018 - 08.2019
LEAD A/V SUPPORT ENGINEER
Berkeley National Lab
01.2018 - 10.2018
A/V Support Engineer
Salesforce
02.2017 - 01.2018
IT DESKTOP SUPPORT DEPLOYMENT SPECIALIST
Twitter
03.2016 - 02.2017
IT DESKTOP SUPPORT
Xerox
07.2014 - 05.2015
AVIATION MAINTENANCE ADMINISTRATION
U.S. Navy
12.2007 - 09.2009
High School Diploma / GED -
Temple High School