Michael R. Osborn

• Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
• Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
• Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.
• Provided exceptional customer service, anticipating and fulfilling clients'' needs regarding audiovisual requirements for their events.
• Trained junior staff members on the use of cutting-edge AV technologies, promoting professional growth and skill development, system installation, maintenance, and troubleshooting.
• Arranged on-the-job training for mechanical installation and cable pulling and complete audio-visual operations.

• Developed user-friendly admin panels for easy content management, and embargoed releases.
• Delivered quality commercial websites that met coding standards and cross-browser compatibilities.
• Referenced web analytics reporting to enhance designs and improve site performance.
• Implemented secure user authentication systems to protect sensitive data on client websites.
• Reviewed application requirements and interface designs and provided feedback on feasibility.
• Created and updated re-usable code libraries to streamline WordPress development cycle.
• Converted design assets into component-based HTML, CSS and JavaScript.

Conference Coordinator: 2017 - 2018

Guest Services Agent: 2014 - 2017

Server: 2012 - 2014

• Position responsibilities include assisting Resource Managers in their duties, maintaining all incoming and outgoing shipments for meetings on site, providing assistance to Concierge and sustaining a clean and safe environment in our Learning and Development storage.
• Efficient communication between group participants and on-site program team.
• Providing shipping assistance for any outgoing shipment from programs.
• Managing Client meeting simulations.
• Creating reports for future coverage, assignments and significant business asks.
• Populating meeting agendas with upcoming Client resource and material needs.
• Assisting with inventories and conducting audits.
• Receiving shipments for upcoming groups and notifying all contacts of the contents and location.
• Managing nationwide and international materials for learning programs.

• Position responsibilities include accommodating the needs of Deloitte Partners, Principals, Directors, employees, VIP guests and onsite meeting facilitators while assisting colleagues with their requests.
• Being responsible for efficient communication between group participants and on-site program teams.
• Assisting guests and clients with printing.
• Providing shipping assistance for meeting facilitators, guests and program teams.
• Maintaining the stock and upkeep of our Gift Shop while assisting guests with their purchases.
• Previewing conference floor and additional areas for Client property tours to ensure proper cleanliness and room sets.
• Creating reservations for small conference rooms for participants during their session breaks.

• Researching and leasing assigned prospects given by Chesapeake Exploration while maintaining employees and their projects.
• Keeping in constant contact with the attorneys approving or rejecting completed property titles, which allowed for the home or mineral owners to begin negotiations upon approval.
• Providing services such as quick and accurate title dating back to Texas patent or to subdivisions property plat.
• Researching Probate Title and Family Court records.
• Locating Mineral owners and/or heirs.
• Mapping plots by measuring the dimensions of the property given by the surveyor.
• Being knowledgeable in Property Tax and appraisal information.
• Negotiating with property owners for oil and gas rights while advising them on their future property and mineral transactions to ensure they remain the lessor for the remainder of their lease.
• Notarizing the lease and any ratifications amendments or affidavits. And provided their personal notary needs when asked.
• Using surveyor maps to recreate property for royalty percentage calculations and adding streets and any easements that connect to the property for increased bonuses and royalties.
• Locating individuals for lease negotiations and locating heirs to the mineral interest after several generations within the family.
• Keeping up to date with all oil and gas and property laws regulated by the Texas railroad commissions oil and gas committee.