Linda Pierre
New York,NY
Summary
Dedicated and resilient professional with outstanding communication, who problem solves with the ability to manage multiple projects while supervising case management teams. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Community Coordinator
NEW YORK CITY LAW DEPARTMENT, Manhattan Family Court
New York, NY
08.2018 - Current
- Utilize practical counseling to advocate for 200+ victims a year on services, to find resolutions by the deadline for Juvenile crimes
- Mentor diverse parents/youth, providing programming within the community to restore normalcy after involvement with the court process
- Manage continuity of service to victims by consistently meeting with colleagues virtually, proving effective collaboration with attorneys to ensure streamlined communication with victims in five different counties
- Assess staff contacts, assuring equity and trauma-informed processes are in place, and decrease lack of cooperation by 30% monthly
- Identify inefficiencies in system responses, practices, policies, and services to victims of abuse, support staff, and over 15 attorneys
- Partnered cooperatively with various departments to make sure escalating victim issues were managed strategically and rapidly during the pandemic remote work period.
Domestic Violence Victim Advocate
SAFE HORIZON
Brooklyn, NY
08.2017 - 08.2018
- Provided crisis management, practical counseling, and referrals to all domestic violence/sexual violence victims, documenting referral recommendations for over 30 clients daily
- Screened individuals and formulated client-specific safety plans for 30+ clients a day
- Composed electronic case management files to ensure accurate, timely information reporting for an increase in funding of 55% by the end of the year
- Advised on behalf of the client with NYPD personnel throughout the investigation and court process, increasing cooperation by 65%
- Created training and outreach efforts within NYPD offices related to sexual violence, relationship violence, and stalking for over 40 officers monthly, allowing for better decision-making
- Executed complex projects by developing timelines, monitoring progress, and evaluating effectiveness, increasing productivity by 25%
- Career break to be a caregiver, Took care of care-taker responsibilities during this time period
Office Manager
POLICE ATHLETIC LEAGUE
Brooklyn, NY
08.2015 - 11.2015
- Planned clear communication and interactions with staff and the community, increasing summer enrollment by 50%
- Managed program orientation for 50+ new staff, and program members, to ensure efficiency and support for staff
- Drafted and reacted to all community communications and contract discussions to forge cross-functional alliances with PAL and produce 30% more community relationships
- Improved systems for the organization of employee records, including sick and annual leave
- Assisted with the development and documentation of new procedures as needed to resolve departmental issues
- Fielded calls for 50+ people a day, while continuing to oversee the program.
Executive Assistant, Front Desk Receptionist, Office Manager
ATRIUM STAFFING
New York, NY
05.2013 - 08.2015
- Furthered project coordination of advertising initiatives and assisted in generating sales by 45%
- Orchestrated scheduling; calendar meeting management with 250+ employees; prioritizing changing schedules
- Conducted travel preparation, paying attention to detail, and a 30% reduction in trip expenses
- Prepared expenses and car service details for client business when executives traveled around the country, saving the department 35% of its monthly spending
- Monitored inbound inquiries by outside associates of all levels, delivering high-quality support, and increasing productivity by 40%
- Arranged all necessary catering for meetings and executive staff of 75+ participants.
Sales Account Coordinator
IHEART RADIO
New York, NY
06.2006 - 05.2013
- Completed critical aspects of project deliverables, prioritized conflicts, and worked proactively to resolve issues and communicate about radio events for Steven Harvey and Ryan Seacrest
- Communicated with the sales team, radio stations, stakeholders, and others on project-related tasks by using a variety of communication methods, including e-mail, chat, and phone
- Orchestrated a broad variety of administrative and creative tasks in support of coordinating radio inventory while fulfilling agency and client requirements, helping to increase revenue each year by 30%
- Maintained strong executive-level client and agency relationships with top buyers and planners for key accounts, allowing for continual business growth
- Generated systems to assist with yearly award shows, providing support for travel arrangements and airport-to-venue transportation for 150+ company guests.
Education
Bachelor of Arts - Liberal Studies
PURCHASE UNIVERSITY
Masters - media management
METROPOLITAN COLLEGE OF NEW YORK
Skills
- TECHNOLOGY
- Zoom, Webex, Microsoft Office (Word, Excel, PowerPoint, Outlook) SharePoint, Teams, Canva, Social Media Platforms, Hangouts, GoToMeeting, Social media Content, Asana, Loom, Typing 70 WPM
- SKILLS
- Exceptional interpersonal, written, and verbal communication, Cross-functional, Computer Skills, Excellent multi-tasking, Operations,
- Policies, Marketing, Communications, Sales, Business Development, Account Management, Workflow, Time management, Focus, Professional Speaking, Organization, Administrative tasks, Trainer, Process Improvement, Critical Thinker, Creole/French speaker
- Customer Service
- Report Generation
- Needs Assessment
- Upbeat and Positive Personality
- [Number] wpm Typing Speed75
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Data Entry
- Creative Problem Solving
- Issue and Complaint Resolution
- Translation and Interpretation Services
- Understanding Customer Needs
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- De-escalation Techniques
- Responding to Difficult Customers
- Call Documentation
- Technologically Savvy
- Adaptive Team Player
- Sales Expertise
- Clerical Support
- Problem-Solving Abilities
- Microsoft Office Expertise
- Quality Control
- Call Center Operations
- High-Energy Attitude
- Promotional Support
- Conflict Mediation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Community Coordinator
NEW YORK CITY LAW DEPARTMENT, Manhattan Family Court
08.2018 - Current
Domestic Violence Victim Advocate
SAFE HORIZON
08.2017 - 08.2018
Office Manager
POLICE ATHLETIC LEAGUE
08.2015 - 11.2015
Executive Assistant, Front Desk Receptionist, Office Manager
ATRIUM STAFFING
05.2013 - 08.2015
Sales Account Coordinator
IHEART RADIO
06.2006 - 05.2013
Bachelor of Arts - Liberal Studies
PURCHASE UNIVERSITY
Masters - media management
METROPOLITAN COLLEGE OF NEW YORK
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