Cecilia Araiza
Tolleson,AZ
Summary
Dynamic Store Manager at Purcell Tire with a proven track record in enhancing customer service and operational efficiency. Skilled in problem-solving and training, I successfully reduced stock shortages and improved team performance, driving sales growth and ensuring seamless service delivery. Committed to fostering strong customer relations and optimizing workflow.
Overview
21
21
years of professional experience
Work History
Store Manager
Purcell Tire
Phoenix
08.2024 - Current
- Oversaw daily store operations, ensuring efficient workflow, customer service, and team accountability.
- Managed sales, service scheduling, and order fulfillment to maintain smooth branch performance.
- Monitored inventory levels and coordinated product ordering to reduce stock shortages.
- Trained staff on tire service standards, safety procedures, and customer interactions.
Office Manager
Jacks Tire And Oil
Phoenix, AZ
11.2019 - 08.2024
- Managed daily office operations, ensuring accurate scheduling, filing, and customer communication.
- Processed invoices, payments, and billing records with attention to detail.
- Coordinated service appointments and supported workflow between front office and shop staff.
- Maintained inventory records for tire and oil supplies, updating purchasing needs.
Billing Manager
GCR Tires
Phoenix, AZ
03.2006 - 11.2019
- Managed invoicing workflows to ensure accurate, timely billing across tire sales and service transactions.
- Reconciled accounts receivable records, resolving discrepancies and maintaining clean financial documentation.
- Reviewed billing exceptions and corrected pricing, freight, and tax errors before invoice release.
- Coordinated with sales and operations teams to align order details with customer billing requirements.
Education
High School Diploma -
Hilltop
San Diego, CASkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Customer service management
Timeline
Store Manager
Purcell Tire
08.2024 - Current
Office Manager
Jacks Tire And Oil
11.2019 - 08.2024
Billing Manager
GCR Tires
03.2006 - 11.2019
High School Diploma -
Hilltop