Cecilia Arambula
Vancouver,Washington
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Legendary Customer Service Rep
Total Merchant Concepts
Vancouver, USA
09.2023 - Current
- Delivered exceptional customer service support to enhance customer satisfaction
- Resolved issues with credit card terminals to minimize downtime
- Answer and make multiple calls a day
- Entered and updated customer data to ensure accurate records
- Familiar with Microsoft office programs
Discount Tire
09.2022 - 08.2023
- Install new tires and wheels
- Perform maintenance on tires, including rotations, balancing, repairs, and cleaning
- Maintain a focused mindset regardless of the day to day stress
- Follow safety guidelines and best practices
- Participate in hands-on, on-the-job training
- Provide a world-class customer service experience
- Stay cool during the hard times and push through and achieve set goals
Education
High School Diploma -
Heritage High School
Vancouver, WA06-2021
Skills
- Customer service
- Client relationship management
- Issue resolution
- Payment resolution
- Transaction management
- Call management
- Data analysis
- Microsoft Office
- Conflict resolution
- Problem resolution
Timeline
Legendary Customer Service Rep
Total Merchant Concepts
09.2023 - Current
Discount Tire
09.2022 - 08.2023
High School Diploma -
Heritage High School