Cecilia Barron Loya
Salinas,CA
Summary
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Food Truck Manager
Tacos El Vali
Salinas
05.2022 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new staff on food preparation, customer service, and health and safety protocols.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed daily operations of food truck, ensuring smooth service and customer satisfaction.
- Resolved problems or concerns to satisfaction of involved parties.
- Managed the day-to-day operations of the food truck, including scheduling, inventory management, budgeting and purchasing supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted staff by serving food and beverages or bussing tables.
- Provided excellent customer service to guests by taking orders, answering questions and making recommendations.
- Assisted in taking orders, handling payments and delivering food to customers.
Warehouse Packer
Jackpot Harvesting
Salinas, CA
10.2020 - 11.2021
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
- Labeled boxes, containers, and pallets for shipment purposes.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Read orders to verify attributes and quantities of merchandise.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Restaurant Waiter
Taqueria Jalisco
Salinas, CA
09.2018 - 03.2019
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Calculated charges, issued table checks, and collected payments from customers.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Burger King
Cashier Customer Service
Salinas, CA
03.2018 - 09.2018
- Followed proper sanitation guidelines while handling food products throughout the shift.
- Operated the drive-thru window for takeout orders promptly and courteously.
- Organized food orders according to customer requests.
- Greeted customers and answered questions regarding menu items.
- Assisted in preparing salads, sandwiches, wraps, and other menu items as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Labeled containers with identifying information like date prepared and expiration dates.
Toys R Us
Cashier Customer Service
Salinas, CA
10.2017 - 02.2018
- Performed customer service duties such as greeting customers, answering questions, and responding to inquiries.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed payments using cash registers or other POS systems accurately.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
GED -
Hartnell College
Salinas, CASkills
- Supply ordering
- Cleanliness standards
- Employee scheduling
- Permit acquisition
- Health regulations
- Allergy awareness
- Food presentation
- Food preparation
- Sanitation procedures
- Monitoring food preparation
- Staff training
- Teamwork
- Food and Beverage Ordering
- Cash handling
- Customer service
- ServSafe food manager
- Communication
- Menu pricing
Timeline
Food Truck Manager
Tacos El Vali
05.2022 - Current
Warehouse Packer
Jackpot Harvesting
10.2020 - 11.2021
Restaurant Waiter
Taqueria Jalisco
09.2018 - 03.2019
Burger King
Cashier Customer Service
03.2018 - 09.2018
Toys R Us
Cashier Customer Service
10.2017 - 02.2018
GED -
Hartnell College