Overview
  
Hudson Valley Credit Union is currently recruiting for a Teller Supervisor. The successful candidate will supervise daily teller office operations and lead branch staff to provide high quality member service through efficient transaction processing and successful implementation of HVCU's Sales and Service Model. Grow branch business and meet both branch and organizational goals. 
  
Responsibilities

* Responsible for the daily operations of the teller area including ensuring that employee schedules are created to maximize member service and convenience, management of branch cash, compliance, security, internal audit requirements and branch balancing. Accommodate a flexible work schedule to meet branch needs, including evenings and weekends. Provide coverage to other branch locations as needed and act as a teller as branch volumes necessitate.
* Set clear expectations for teller staff to deliver high-quality service by using the HVCU Sales and Service Success Model to promote the Credit Union's full line of products and services.
* Create, implement and monitor employee performance plans. Provide regular feedback to all direct reports, monitor sales/cascading goals and results, identify trends and make recommendations to ensure team goals are achieved.
* Ensure teller staff is knowledgeable and well trained. Evaluate, identify and provide ongoing training based on individual employee needs. Monitor performance through observations of member interactions. 
* Interview, hire, and develop employees. Conduct regular one-on-one and meetings to communicate organizational and/or departmental changes, updates and process improvements as well as to collaborate with employees on their on-going development plans.
* Look for opportunity to enhance revenue, reduce expenses, create efficient processes and improve operations. Submit annual budget recommendations to Assistant Branch Manager.
* Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
* Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
* Responsible for regular and predictable attendance including punctuality.
  
Qualifications

* Associate's Degree or at least 2 years equivalent experience for each undergraduate year not completed required; undergraduate degree cannot substitute for minimum number of years of experience.
* Minimum 2 years of Teller or cash handling experience in a financial institution or retail environment required.
* Minimum 1 year of supervisory or leadership experience in a financial institution or retail environment preferred.
  
Consistently named one of the Best Companies to work for in New York, Hudson Valley Credit Union is a community chartered financial institution serving members in 12 counties along the Hudson River from the Capital Region south to the Lower Hudson River Valley. We are passionate about improving our member's financial wellbeing and thrive on delivering exceptional member service. We care for our employee family and are deeply rooted within our local communities. With our co-workers' support, valued benefits, and continuous training and development, we are motivated, high performers who excel and grow here every day. Come join us in our goal to be the Hudson Valley's first choice for a lifetime financial services partner.We offer a highly competitive salary and benefits package including: Medical, Dental, and Vision coverage 401(k) with employer match and non-elective employer contribution Paid time off (PTO) and paid holidays Flexible Spending Account (medical & dependent care) Life Insurance Short-Term and Long-Term Disability Insurance Employee Assistance Program Wellness Activity Reimbursements Educational Assistance Program Professional Development Programs Discounted Loan Rates & FeesAll candidates are subject to a pre-employment background check including bondability, credit report and past employment references. All checks must be favorable for an applicant to be considered for employment.Hudson Valley Credit Union is proud to be a CEO Gold Standard Designation award winning tobacco-free workplace.
  
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law

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Results-oriented professional with extensive experience at Wintrust Bank, excelling in cash reconciliation and financial account analysis. Demonstrate

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Cecilia Bucio

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Relationship Banker

Banking Customer Service Representative

Retail Personal Banker

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Flight Operations Specialist -

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Relationship Banker

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