Cecilia Campa
Kerman
Summary
Dynamic Pharmacy Resolution Specialist with a proven track record at Centene Company, enhancing customer satisfaction through quality assurance measures. Skilled in conflict resolution and multitasking, I effectively managed high volumes of inquiries, training new team members to ensure consistent service delivery. Committed to operational excellence and patient confidentiality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Resolution Specialist
Centene Company
02.2022 - Current
- Providing excellent customer service to Member's, and Medical Providers
- Implemented quality assurance measures, resulting in improved customer satisfaction ratings.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
Operation Coordinator
IMP
12.2016 - 08.2021
- Coordinated cross-departmental projects to enhance workflow efficiency and communication.
- Implemented process improvements that streamlined operations and reduced turnaround times.
- Worked effectively in a Team environment with minimal supervision
- Processed manual DMR claims for reimbursement
- Processed plan testing, eligibility daily
Pharmacy Technician
Northwest Medical Pharmacy
04.2006 - 12.2016
- Dispensed medications accurately, ensuring compliance with safety regulations and pharmacy protocols.
- Assisted pharmacists in preparing prescriptions and managing inventory levels effectively.
- Maintained patient confidentiality while providing excellent customer service and support.
- Processed DME billing claims for reimbursement by Medicare
Education
Pharmacy Technician - Pharmacy
Mced Career College
Fresno, CA08-2004
High School Diploma -
Mount Toro High School
Salinas, CA06-2003
Skills
- Fast Learner
- Great Customer Service
- Multitasking Abilities
- Conflict resolution skills
Certification
- Licensed Pharmacy Technician - 2004 - Current
Timeline
Pharmacy Resolution Specialist
Centene Company
02.2022 - Current
Operation Coordinator
IMP
12.2016 - 08.2021
Pharmacy Technician
Northwest Medical Pharmacy
04.2006 - 12.2016
Pharmacy Technician - Pharmacy
Mced Career College
High School Diploma -
Mount Toro High School