Jennifer Ellis
Haslett,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Pharmacy Resolution Specialist
Centene Corporation
Haslett, MI
2021.11 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Customer Service Representative
State of MI/Unemployment Agency
Haslett, MI
2021.06 - 2021.11
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Assembly Line
General Motors
Lansing, MI
2021.01 - 2021.03
- Ensured work areas were kept clean and organized at all times.
- Verified accuracy of assembled parts before moving them down the line for further processing.
Machine Operator
SA Automotive
Webberville, MI
2019.11 - 2020.11
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Completed product assembly according to standardized procedures.
Machine Operator
Neogen
Lansing, MI
2019.05 - 2019.09
- Selected proper cutting tools, calculating parameters to manufacture components and parts.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Machine Operator
THK
Portland, MI
2018.08 - 2019.02
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Set up and operated production equipment according to daily work orders and safety procedures.
Machine Operator
PortlandProducts
Portland, MI
2017.05 - 2018.07
- Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
- Completed product assembly according to standardized procedures.
Education
Medical Administration
Lansing Community College
Lansing, MISome College (No Degree) - Medical Assistant
Ross Medical Center
Lansing, MISkills
- Production Equipment Assessment
- QC
- QA
- Product assembly
Timeline
Pharmacy Resolution Specialist
Centene Corporation
2021.11 - Current
Customer Service Representative
State of MI/Unemployment Agency
2021.06 - 2021.11
Assembly Line
General Motors
2021.01 - 2021.03
Machine Operator
SA Automotive
2019.11 - 2020.11
Machine Operator
Neogen
2019.05 - 2019.09
Machine Operator
THK
2018.08 - 2019.02
Machine Operator
PortlandProducts
2017.05 - 2018.07
Medical Administration
Lansing Community College
Some College (No Degree) - Medical Assistant
Ross Medical Center