Cecilia Chavarria
San Antonio,TX
Overview
11
11
years of professional experience
Work History
Internet Safety Evaluator
TELUS International
2022.07 - Current
- Contribute to safer internet browsing by reviewing and filtering potentially sensitive and adult material.
Social Media Moderator
Respondology
2019.10 - Current
- Developed and implemented guidelines for appropriate online behavior, ensuring a positive community atmosphere.
- Improved user experience by monitoring and addressing inappropriate content on social media platforms.
Customer Service Representative
Intuitive Solutions Call Center
2017.12 - 2020.02
- Assisted with placing orders and handling customer complaints/refunds.
Customer Service Representative
ZULAFOOD
2015.01 - 2017.10
- Handled inbound/outbound calls for local restaurants over phone.
- handled complaints and concerns via phone, chat and email in a call center environment.
Education
High School Diploma -
Victory Learning Center
San Antonio, TX2018-09
Skills
- Account Management
- Customer engagement via live chat
- Proficient in computer applications
- Order processing
- Customer Service
- Phone Etiquette
- Brand representation
- Content moderation
- Attention to detail
Timeline
Internet Safety Evaluator
TELUS International
2022.07 - Current
Social Media Moderator
Respondology
2019.10 - Current
Customer Service Representative
Intuitive Solutions Call Center
2017.12 - 2020.02
Customer Service Representative
ZULAFOOD
2015.01 - 2017.10
High School Diploma -
Victory Learning Center