Cecilia Chavarria
San Antonio,TX
Overview
11
11
years of professional experience
Work History
Internet Safety Evaluator
TELUS International
07.2022 - Current
- Contribute to safer internet browsing by reviewing and filtering potentially sensitive and adult material.
Social Media Moderator
Respondology
10.2019 - Current
- Developed and implemented guidelines for appropriate online behavior, ensuring a positive community atmosphere.
- Improved user experience by monitoring and addressing inappropriate content on social media platforms.
Customer Service Representative
Intuitive Solutions Call Center
12.2017 - 02.2020
- Assisted with placing orders and handling customer complaints/refunds.
Customer Service Representative
ZULAFOOD
01.2015 - 10.2017
- Handled inbound/outbound calls for local restaurants over phone.
- handled complaints and concerns via phone, chat and email in a call center environment.
Education
High School Diploma -
Victory Learning Center
San Antonio, TX09-2018
Skills
- Account Management
- Customer engagement via live chat
- Proficient in computer applications
- Order processing
- Customer Service
- Phone Etiquette
- Brand representation
- Content moderation
- Attention to detail
Timeline
Internet Safety Evaluator
TELUS International
07.2022 - Current
Social Media Moderator
Respondology
10.2019 - Current
Customer Service Representative
Intuitive Solutions Call Center
12.2017 - 02.2020
Customer Service Representative
ZULAFOOD
01.2015 - 10.2017
High School Diploma -
Victory Learning Center