Executive/Personal Assistant
Cecilia Corona
Private Household
Atlanta,GA
2
Languages
16
Years of experience
Dynamic, results-driven professional with a robust background in administration, customer service, relationship management, and program coordination. Proven expertise in conflict resolution and emergency response that steadily enhances operational efficiency while cultivating collaboration and trust among teams. Committed to driving positive outcomes and delivering exceptional service while navigating complex challenges through strategic problem-solving and a strong client/customer-centric approach.
Work History
Nanny + Family Personal Assistant
2 Years- Established regular communication with parents, providing consistent updates on children's progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Built positive and nurturing environments to support the children's social and emotional growth.
- Managed children's schedules to ensure timely completion of homework, extracurricular activities, and daily routines, promoting effective time management.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Coordinated safe transportation arrangements for school pick-ups/drop-offs and appointments, ensuring children's safety and punctuality.
- Provided educational support for children by assisting with homework assignments and projects.
- Maintained an organized living space by decluttering spaces regularly and implementing storage solutions.
- Streamlined household operations by coordinating maintenance, repairs, and cleaning services.
- Facilitated communication between family members, fostering positive relationships and conflict resolution.
- Enhanced family organization by managing schedules, appointments, and daily tasks efficiently.
- Directly supervised all aspects of the household, including cleaning services, vendor relationships, property maintenance, grocery deliveries, etc.
- Managed and synchronized the family's personal and professional calendars.
- Served as the primary contact for repairs, organization, and personal errands.
- I was the point of contact for repairs, organization, and personal errands. I carried out ad hoc projects to completion and catered to any of the family's special requests, no matter how big or small.
- Contract and Payment Negotiation.
- Supervised the onboarding and training of new household staff.
- Reason for leaving: Relocated to Atlanta, GA
Executive Assistant to the CEO (TEMP)
5 Months- Scheduled 1:1 meetings between CEO and company officers to enhance executive collaboration.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Ensured proper storage and distribution of sensitive documents while maintaining confidentiality.
- Processed travel expenses and reimbursements for executive team, ensuring timely and accurate financial reporting.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings to facilitate effective information sharing and strategic planning.
- Organized company events to foster employee engagement and collaboration. for staff members, promoting team-building activities and boosting morale within the workplace.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Maintained and revised spreadsheets to ensure accurate tracking of data. and databases to track, analyze, and report on performance and sales data.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Reason for leaving: My position was temporary, the company was in the process of restructuring as it moved its offices/operations from California to Tennessee
Faith Formation Administrative Assistant (TEMP)
2 Months- Supported the Deacon and all other coordinators of faith formation ministries, including the Children's Faith Formation Ministry, the Youth/Confirmation Ministry, and the Hispanic and Vietnamese Faith Formation Ministries.
- Coordinated planning, organization, and execution of faith formation meetings and events during the busy 2023-24 holiday season, enhancing community engagement.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital Parish information using the PDS software program.
- Executed a record filing system to improve document organization and management.
- Restocked office supplies to ensure uninterrupted workflow and availability for staff. and placed purchase orders to maintain adequate stock levels.
- Established administrative work procedures to track staff's daily tasks.
- Recommended process changes that improved accuracy and quality of service in administrative tasks.
- Answered a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sought methods to enhance daily operations and communication with parents, families, and volunteers, leading to more effective recordkeeping and data entry.
- Assisted coworkers with various tasks to foster teamwork and enhance productivity. and staff members with special tasks on a daily basis.
- Drafted correspondence and other documents on behalf of church leadership and department heads in keeping with the tone of St. Cecilia Catholic Church and diocesan best practices.
- Reason for Leaving: End of Contract (Covered someone's maternity leave)
Personal Assistant
2 Years 4 Months- I assisted my celebrity client in scheduling, record-keeping, communications, personal projects across her many enterprises, organization and travel.
- Anticipated and addressed client needs proactively to enhance satisfaction.
- Completed a broad variety of administrative tasks including the management of an extremely active calendar of appointments.
- Maintained appropriate filing of personal and professional documentation with the utmost discretion.
- Drafted correspondence and handled communications on my client's behalf, especially between high-level contacts, vendors, press, etc.
- Arranged complex and detailed travel plans, itineraries, and agendas.
- Arranged meetings and conferences for both personal and professional purposes.
- Carried out heavy research for products and services for home and business.
- Established new policies and procedures to optimize time and efficiency.
- Handled the management and tracking of personal expenses, and coordinated with our business office to handle bill pay and to regularly withdraw large sums of cash.
- Management of all of the principal's vehicles, insurance, and out of state properties.
- Served as gatekeeper, facilitating direct access to my employer's time and managing high-priority requests effectively.
- I was charged with the care of my employer's pets
- I handled all aspects related to her personal needs and requests, including diet, beverages, medications/vitamins, personal care products, etc.
- Managed the household staff, including the housekeeper and groundskeeper.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Ensured a well-maintained professional image both internally and externally through diligent representation of my client.
- Reason for Leaving: Relocated to Orange County, CA
Lead Childcare Provider
9 Months- Contributed to the care and oversight of undocumented children brought into the United States due to the ongoing border and immigration crisis.
- Managed a group of 5-10 staff members and approximately 30 children during each shift, while following all safety protocols and meeting the needs of undocumented children regarding food, shelter, hygiene, health, and safety.
- Contributed to historic efforts in aiding children during the global pandemic, playing a key role in addressing one of the worst humanitarian crises in recent history.
- I pride myself in my ability to multitask, organize and think on my feet, and am honored that I had the opportunity to use my managerial skills and experience to help those in need.
- Reason for Leaving: This was a temporary, weekend position.
Executive Assistant
3 Years 4 Months- As the executive assistant for a private music label, I was in charge of managing the personal and professional lives of three executives.
- Coordinated extensive travel planning and tracked expenses for business and leisure, ensuring seamless arrangements.
- Executed heavy travel planning and expense tracking (for both business and leisure).
- Handled confidential and sensitive information with discretion and tact.
- Managed email communications and correspondence on behalf of the company's executives.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Supported managing partners during major business restructuring, contributing to strategic planning and execution.
- Conducted heavy research on special projects.
- Played a key role in assisting the managing partners with a major restructuring of the business.
- Conducted heavy research on special projects, as requested.
- Delivered daily task lists to executives, summarizing completed and pending items to enhance workflow.
- Reason for Leaving: The company could no longer offer me my usual pay rate and benefits due to a sudden downturn in concert bookings on account of COVID-19.
Lead, Patient Access Services (Emergency Room)
5 Years- Trained new team members in the emergency department on updated company policies and safety requirements to ensure compliance and enhance team performance.
- Managed complex scheduling for multiple executives, ensuring efficient use of time.
- Assisted with patient intake and registration.
- Verified insurance daily to facilitate patient access and streamline billing processes.
- Acted as a liaison between medical, administrative staff and upper level management in developing new protocols and procedures that served to benefit both staff members and patients.
- My greatest achievement at GAMC was my role in re-imagining the logistical and physical setup of the emergency room so as to optimize customer service and the general flow between patients, administrative staff and medical personnel. For this, the hospital was given high marks and statewide recognition.
- Managed team member schedules, accepted time off requests and found coverage for cancelled shifts.
- Screened and redirected inbound phone calls.
- Facilitated communication between medical and administrative staff to develop new protocols and procedures.
- Heavy calendar management.
- Reason for Leaving: Sought professional job growth
Assistant Office Manager + Billing Coordinator
2 Years 8 Months- Promoted from receptionist to assistant office manager after my first 15 months with the clinic, at which point I began to assist with managing a staff of 22 whilst implementing systems to optimize patient care and customer satisfaction.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes and managed team to enhance overall productivity.
- Maintained employee adherence to the state's medical guidelines and workplace procedures.
- Under my supervision, we were able to transition the office from paper to electronic medical records.
- Oversaw office inventory activities by ordering and requisitioning and stocking and shipment receiving.
- Collaborated with billing department to recover over $220,000 in unpaid medical claims within one year.
- Left position to pursue new opportunities for career advancement.
Education
Bachelor of Arts - Psychology
- 3.89 GPA
High School Diploma
- 4.33 GPA
- California Scholarship Federation Recipient
Skills
Administration
Scheduling
Calendar Management
Travel coordination
Project management
Safety protocol adherence
Time management
Canva
Google Workspace
Microsoft Office Suite
Inbound/Outbound call screening
Virtual Meetings (Zoom/MS Teams)
Document Filing and Retrieval
Expense Reporting (Concur)
Bill Pay
Budgeting
Research
Event Planning
Training of new staff
Effective communication
Exceptional organizational skills
Complex Problem-Solving
Document creation/management/editing
Customer-Service Oriented (Friendly)
Reliability and trustworthiness
LANGUAGES
English - Native or Bilingual
Spanish - Full Professional
Timeline
Nanny + Family Personal Assistant
Private Household
06.2024 - 06.2026Read More
Executive Assistant to the CEO (TEMP)
JC Ford
01.2024 - 06.2024Read More
Faith Formation Administrative Assistant (TEMP)
St. Cecilia Catholic Church
11.2023 - 01.2024Read More
Personal Assistant
Yo Nancy, Inc.
05.2021 - 09.2023Read More
Lead Childcare Provider
FEMA (Team Hope)
01.2021 - 10.2021Read More
Executive Assistant
Indie-Pop Management
01.2018 - 05.2021Read More
Lead, Patient Access Services (Emergency Room)
Glendale Adventist Medical Center
01.2013 - 01.2018Read More
Assistant Office Manager + Billing Coordinator
B.H. Dermatology Consultants
12.2010 - 08.2013Read More
University of California, Los Angeles
Bachelor of Arts from Psychology
Read More
Ontario High School
High School Diploma
Read More