Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Coronado

Branch Manager
Mesa,AZ

Summary

Dynamic Branch Manager with a proven track record at Cash 1 Loans, excelling in branch operations management and customer service. Enhanced customer satisfaction and boosted revenue through strategic market analysis. Skilled in hiring and training, fostering a high-performing team while ensuring compliance and operational integrity.

Overview

18
18
years of professional experience

Work History

Branch Manager

Cash 1 Loans
07.2007 - 05.2025
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.

Retail Sales Associate

Famous Footwear
07.2023 - 03.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

GED -

Mesa Vista High School
Mesa, AZ
05-1999

Skills

  • Branch Operations Management
  • Maintain Continued Financial Growth
  • Customer Service
  • Hiring/Training of New Candidates
  • Excellent Time Management Skills

Timeline

Retail Sales Associate

Famous Footwear
07.2023 - 03.2024

Branch Manager

Cash 1 Loans
07.2007 - 05.2025

GED -

Mesa Vista High School

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Cecilia CoronadoBranch Manager