Cecilia De La Garza
Austin
Summary
Results-driven Event Captain focused on optimizing event operations and enhancing guest experiences. Expertise in budget tracking and staff management, dedicated to ensuring successful event outcomes and high levels of customer satisfaction. Passionate about enhancing guests' experience. Highly motivated by taking on new challenges. Strong work ethic, adaptability, and adeptness at working effectively unsupervised while quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Event Captain
Lambert's downtown BBQ
Austin
04.2023 - Current
- Resolved guest complaints to maintain complete customer satisfaction.
- Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors.
- Coached and counseled employees to reflect company service standards and procedures.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Managed staff assignments to ensure smooth event operations.
- Trained new team members on service standards and procedures.
- Supervised guest services, ensuring a positive dining experience.
- Communicated with clients to understand their event needs and preferences.
- Collaborated with kitchen staff to synchronize food service during events.
- Conducted pre-event briefings to align team on roles and expectations.
- Resolved guest inquiries and concerns promptly during events.
- Greeted guests upon arrival and provided information about the event activities.
- Conducted post-event analysis to identify areas of improvement for future events.
- Ensured proper setup of audio and visual equipment prior to commencement of event.
- Tracked expenses associated with each event and ensured accuracy of invoices.
Airbnb Cleaner
Self-Employed
Canyon Lake
05.2020 - 04.2023
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Organized cleaning schedule to maximize efficiency and ensure timely completion of tasks.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Inspected rooms for cleanliness prior to guest arrival.
- Maintained high standards of cleanliness and customer satisfaction through effective communication and responsiveness.
- Cleaned residential and commercial spaces to maintain hygiene standards.
- Trained new cleaners on proper cleaning techniques and safety protocols.
- Developed a personalized cleaning checklist for each client's requirements.
- Kept business entrances clean, tidy and professional in appearance.
Bartender
Brickhouse Tavern and Tap
San Antonio
08.2017 - 05.2020
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prioritized tasks efficiently during peak hours to ensure timely service.
- Engaged with customers to provide excellent service and recommendations.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
Education
High School Diploma -
Academy of Creative Education
San Antonio, TX06-2014
Skills
- Event coordination
- Vendor management
- Budget tracking
- Audio visual setup
- Managing events start to finish
- Customer satisfaction
- Focused on employee education and improvement
- Effective communication
- Guest relations
- Strong multitasking
Languages
Spanish
Professional
Timeline
Event Captain
Lambert's downtown BBQ
04.2023 - Current
Airbnb Cleaner
Self-Employed
05.2020 - 04.2023
Bartender
Brickhouse Tavern and Tap
08.2017 - 05.2020
High School Diploma -
Academy of Creative Education