Cecilia Delashaw
Sacramento,United States
Summary
Enthusiastic retail sales representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
POWDER COAT TECHNICIAN
Yes We Powder Coat
Las Vegas, NV
2021.08 - 2022.03
- Prepared parts for coating and followed all procedures regarding powder coating application
- Observed safety protocols set by company to avoid hazardous conditions
- Checked parts to verify attachment of correct identification
- Held or positioned spray guns to direct spray onto articles
- Met exacting tolerances when sanding and sealing final finishes
- Assembled and disassembled iron doors to prepare for powder coating
CASHIER
Lowes Home Improvement Stores
Clovis, CA
2017.10 - 2019.12
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Monitored self-checkout systems and provided assistance or intervention where required
- Mentored new team members on POS system operation,
- Worked closely with shift manager to solve problems and handle customer concerns
- Solicited customers to purchase loyalty and item protection plans
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently.
CUSTOMER SALES REPRESENTATIVE
Alorica Inc
Clovis, CA
2015.08 - 2016.12
- Assisted call-in customers with questions and orders
- Educated customers on current promotions, upgrades, or new offerings available under current plan
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Answered incoming calls in busy, fast-paced global call center
- Escalated complicated customer account issues to supervisors and help desk workers
- Resolved customer complaints and addressed emergency requests and needs
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Education
High School Diploma -
Crescent View South Charter School
06.2015
Skills
- Outstanding Customer Service
- Upbeat and Positive Personality
- Excellent Verbal and Written Communication
- Multitasking and Prioritization
- Cash Register Operations
- Adaptable and Flexible
- Active Listening
Animal Rescue
I am very passionate about animals and ensuring their well being. I have worked with close friends rescuing strays in our neighborhood to bring them to safety. I have cared for them them and nursed them back to health while finding new loving homes for them.
Timeline
POWDER COAT TECHNICIAN
Yes We Powder Coat
2021.08 - 2022.03
CASHIER
Lowes Home Improvement Stores
2017.10 - 2019.12
CUSTOMER SALES REPRESENTATIVE
Alorica Inc
2015.08 - 2016.12
High School Diploma -
Crescent View South Charter School