Cecilia DeLeon
Rye Brook,NY
Summary
Organized and dependable candidate successful at managing multiple priorities and ready to help achieve company goals. Detail-oriented team player with strong organizational skills. In-depth understanding of customer service, data entry and file management. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Crown Awards
11.2023 - Current
- Strong dedication to helping customers resolve issues and cultivating a positive image of the company
- Maintained a high level of knowledge and understanding of product features, services, marketing promotions and special offers
- Engage directly with customers through multiple channels (inbound phone calls, chats, email.) Operate with understanding willingness to learn utilize active listening, patience, and empathy.
Shift Supervisor
CVS Pharmacy
03.2021 - 11.2023
- Member of the management team supervised on duty employees
- Responsible for ensuring the completion of all opening and closing procedures
- Deductive reasoning ability, analytical skills, and computer skills.
Assistant Store Manager
Modell's Sporting Goods
06.2018 - 08.2020
- Active Customer Service responded to all customer inquiries thoroughly and professionally
- Responsible for all store operations including opening procedures, daily scheduling, money deposits and associate supervision.
Education
Bachelor of Arts in Economics -
SUNY Purchase College
Skills
- Time management
- Collaboration
- Bilingual (Spanish)
- Excellent Communication
- Multitasking
- Positive Attitude
- Quick learner
- Creativity and Problem Solving
- Proficient in Microsoft Excel, Word and PowerPoint
Timeline
Customer Service Specialist
Crown Awards
11.2023 - Current
Shift Supervisor
CVS Pharmacy
03.2021 - 11.2023
Assistant Store Manager
Modell's Sporting Goods
06.2018 - 08.2020
Bachelor of Arts in Economics -
SUNY Purchase College
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