Cecilia Ferrara
St. Petersburg,FL
Summary
Dynamic Bilingual Customer Service Representative with 18+ years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish.
Overview
20
20
years of professional experience
Work History
Retail Sales Associate
Spectrum
06.2025 - Current
- Met existing customers to review current services and expand sales opportunities.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
Bilingual Virtual Retail Expert
T-Mobile
05.2020 - 05.2025
- Excellent communication skills, both verbal and written in Spanish and English.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Bilingual Customer Service Representative
Long Motor Corporation
05.2024 - 02.2025
- Demonstrated ability to accurately enter customer orders and payment information.
- Assisted in training new hires on proper order taking procedures as well as use of software and customer service.
- Checked inventory records to determine availability of requested merchandise, before placing order.
Bilingual Customer Service Representative
Farmers Insurance
08.2005 - 09.2017
- Substantiated legitimate claims.
- Organized, Care coded, planned and documented materials for collision claims.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
Education
High School Diploma -
Bachillerato Tecnico No. 2
Colima, Colima06.1995
Skills
- MS Office
- Account Management
- Customer Support
- Document and Records Management
- Data Entry
- Computer Skills
- Claims adjustment
- Liability Determination
- Insurance policy coverage knowledge
- Call center experience
- Property claims
- Automobile claims specialist
- Claims file documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
Spectrum
06.2025 - Current
Bilingual Customer Service Representative
Long Motor Corporation
05.2024 - 02.2025
Bilingual Virtual Retail Expert
T-Mobile
05.2020 - 05.2025
Bilingual Customer Service Representative
Farmers Insurance
08.2005 - 09.2017
High School Diploma -
Bachillerato Tecnico No. 2
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