Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cecilia Garay

North Las Vegas,NV

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Lead Teller

America First Credit Union
01.2024 - Current
  • Balances vault and replenishes
  • Orders cash and disburses cash to tellers. Trains the staff on a continuous basis
  • Auditing cash machines, vault, tellers' drawers, keys, safe deposit boxes
  • Assigning keys and combinations to new tellers. Performs procedures for opening and closing of operations, including vault, alarm, and doors.
  • Tracks individual employee progress and assists with performance appraisals as required
  • Provides support and suggestions for employee improvement. Investigates teller out of balance conditions and institutes corrective procedures
  • Assists in finding balancing errors
  • Ensures that each teller balances at the end of each day and that all monies are secured in accordance with established procedures. -Performing withdrawals up to one hundred and fifty thousand

Back-Up Lead

America First Credit Union
12.2022 - 01.2024
  • Ensures that all teller functions are correctly performed and are in accordance with established policies and standards
  • Ensures that all security procedures are followed. Assigns work and distributes work flow
  • Assists with a weekly schedule, monitors lunch and breaks. Answering all questions and solving problems tellers' might have
  • Assisting with complex transactions and sensitive member relations problems.
  • Making judgments for tellers within limits of authority pertaining to cashing and/or accepting checks or drafts.
  • Cross-selling credit union services.
  • Assisting members with their transactions such as withdrawals, deposits, loan payments and transfers
  • Gives authorization for overrides when tellers meet their limits. Performing withdrawals up to fifty thousand

Teller

America First Credit Union
11.2021 - 12.2022
  • Processed daily transactions including withdrawals, deposits, loan payments and transfers
  • Handling cash
  • Helping members discover additional products and services that can help them
  • Keeping an eye out for any suspicious activity
  • Issued member's checks, cashier's check, money orders

Sales Associate

Petland
06.2018 - 11.2021
  • Maintain up to date information about breeds and product inventory -Create a welcoming environment, where customers feel comfortable finding their perfect pet match -Explain to potential customers the finance options and steps available -Advise new pet owners the four basic needs of their pet -Create and maintain positive and collaborative relationships with customers, colleagues, and supervisors -Sustain playrooms, aisles, and enforce CDC guidelines throughout the store -Handling cash register

Education

High School Diploma -

Somerset Academy Losee Campus High School
North Las Vegas, NV

Skills

  • Google Doc
  • Credova Financing
  • Google Slides
  • Comenity Capital Bank Financing
  • Word
  • Inbranch
  • Cash Register
  • EasyPay Finance
  • Outlook
  • Microsoft Excel
  • Customer Service
  • Coin Machine Balancing
  • Vault Security
  • Cross-Selling and Upselling
  • Issue Resolution
  • Staff Supervision
  • Cash handling expertise
  • Coaching and Mentoring

References

Personal and Professional References Available Upon Request

Timeline

Lead Teller

America First Credit Union
01.2024 - Current

Back-Up Lead

America First Credit Union
12.2022 - 01.2024

Teller

America First Credit Union
11.2021 - 12.2022

Sales Associate

Petland
06.2018 - 11.2021

High School Diploma -

Somerset Academy Losee Campus High School

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Cecilia Garay