Cecilia Garcia
Longview,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Self Employed
Chulada de vida
04.2021 - Current
- Self-motivated, with strong sense of personal responsibility.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed 50+ vendor relationships for benefit of store and merchants.
- Managed Sales and Marketing strategies.
Customer Service Representative
Texas Bank And Trust
06.2021 - 05.2022
- Handled 70+ customer inquiries and suggestions courteously and professionally daily.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Relationship Banker II
Verabank
08.2019 - 06.2021
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Explained account terms and conditions to customers.
- Verified customer identity and reviewed documentation for accuracy.
- Managed approximately 150+ new account relationships.
Relationship Banker I
Verabank
03.2019 - 08.2019
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Handled 60+ day-to-day financial transactions for customers.
Education
High School Diploma -
Carlisle High School
Price, TX05.2013
Skills
- Evaluate customers' financial needs, provide banking solutions and refer them to appropriate branch officers as needed
- Create new checking, savings and other deposit accounts for clients
- Resolve any issues or concerns clients may have regarding their accounts or transactions
- Assist manager with audit compliancy
- Certificate of deposit and business account experience
- Updated member profiles and recommended additional products
- Managed deluxe branch supplies order weekly
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Manage call center report duties daily
- Teamwork and Collaboration
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Texas Bank And Trust
06.2021 - 05.2022
Self Employed
Chulada de vida
04.2021 - Current
Relationship Banker II
Verabank
08.2019 - 06.2021
Relationship Banker I
Verabank
03.2019 - 08.2019
High School Diploma -
Carlisle High School
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