Cecilia Garcia
Fort Worth,Tx
Summary
In progress of becoming a Certified Phlebotomist with a strong foundation in venipuncture techniques, specimen handling, and infection control. Eager to apply a solid understanding of medical terminology, anatomy, and safety regulations to a professional role. A compassionate and detail-oriented professional committed to providing excellent patient care and contributing to a positive team environment.
Dynamic and dedicated professional with a proven track record at Chick-Fil-A, excelling in customer service and team collaboration. Skilled in conflict resolution and money handling, I consistently enhanced guest satisfaction and streamlined operations during peak hours, fostering a welcoming atmosphere and ensuring efficient service delivery. Multilingual with strong communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Team Member
Chick-fil-A
05.2022 - 06.2023
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Operated point-of-sale system efficiently, ensuring accurate transaction processing and cash handling.
- Collaborated with team members to maintain cleanliness and organization of dining areas and kitchen space.
- Adapted quickly to changing demands during peak hours, maintaining composure and focus on service quality.
- Resolved customer inquiries and complaints promptly, contributing to positive dining experiences and repeat business.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
Education
Certificate - Phlebotomy
Phlebotomy Training Specialists
Fort Worth, TX10-2025
High School Diploma -
Odessa High School
Odessa, TX05-2023
Associate of Arts - General Studies
Odessa College
Odessa, TX05-2023
Skills
- Order taking
- Cleanliness
- Money handling
- Conflict resolution
- Team collaboration
- Phone etiquette
- Professional appearance
- Health code compliance
- Customer service
- Computer proficiency
- Communication Skills
- Ensuring Patient comfort and safety
- Blood Smear
- Operated centrifuge
- Completed 30 butterflies
- Completed 30 venipunctures
Certification
- Certified Phlebotomist, Phlebotomy Training Specialists - Sep. 15- Sep. 30
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front of House Team Member
Chick-fil-A
05.2022 - 06.2023
Certificate - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Odessa High School
Associate of Arts - General Studies
Odessa College
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