Tamara Gierlach
Lytle Creek,CA
Summary
Enthusiastic professional experienced in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards. Approachable and customer-focused with background as Front of House Team Member. Brings relevant experience in greeting, seating, assisting customers, and maintaining cleanliness of front-of-house area. Strengths include effective communication skills, ability to work under pressure, and strong knowledge of food service hygiene rules. Previous roles have demonstrated significant improvements in overall customer satisfaction by providing exceptional service.
Overview
5
5
years of professional experience
Work History
Front of House Team Member
Chick-fil-A
Springfield, MO
01.2024 - 04.2026
- Greeted and welcomed customers with friendly, attentive service.
- Took customer orders accurately and efficiently using point-of-sale system.
- Prepared and served food items following health and safety guidelines.
- Maintained cleanliness of dining area, ensuring a welcoming environment.
- Assisted in training new team members on company policies and procedures.
- Handled customer inquiries and resolved issues with professionalism and care.
- Maintained a professional attitude while working under pressure during peak hours.
- Operated cash registers accurately and efficiently processed payments from customers.
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
House Cleaner
Kelly Clean
Springfield, MO
09.2023 - 01.2024
- Organized cleaning supplies efficiently for easy access during tasks.
- Maintained cleanliness in bathrooms, kitchens, and living areas.
- Communicated with clients to understand specific cleaning needs and preferences.
- Managed time effectively to complete tasks within scheduled hours.
Kindergarten Teacher
Trinity Christian Academy
Springfield, MO
09.2021 - 05.2023
- Developed engaging lesson plans aligned with curriculum standards.
- Fostered a nurturing classroom environment to support children's emotional growth.
- Implemented hands-on activities to enhance students' learning experiences.
Server
Mexican Villa
Springfield, MO
12.2021 - 09.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer complaints effectively to resolve issues quickly.
- Took orders from customers accurately and in a timely manner.
Cashier
Braum's Ice Cream & Dairy Store
Springfield, MO
10.2021 - 03.2022
- Processed customer transactions efficiently at Braum's Ice Cream & Dairy Store.
- Maintained cleanliness and organization of the checkout area and store shelves.
- Assisted customers with product selections and answered their inquiries promptly.
Education
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Trinity Christian Academy
Springfield, MO05.2023
Skills
- Customer service
- Point-of-sale operation
- Food safety compliance
- Order accuracy
- Employee training
- Time management
- Cash handling
- Order taking
- Promoting specials
- Payment processing
- Greeting guests
- Problem-solving
- Positive attitude
- Teamwork and collaboration
Timeline
Front of House Team Member
Chick-fil-A
01.2024 - 04.2026
House Cleaner
Kelly Clean
09.2023 - 01.2024
Server
Mexican Villa
12.2021 - 09.2022
Cashier
Braum's Ice Cream & Dairy Store
10.2021 - 03.2022
Kindergarten Teacher
Trinity Christian Academy
09.2021 - 05.2023
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Trinity Christian Academy