CECILIA GLAMARY MLENGA
Houston,Texas
Summary
Dynamic professional with a proven track record at Empower Ltd, excelling in sales and client relationship management. Achieved TZS 79M in revenue by closing 5+ business accounts and built a robust sales pipeline. Skilled in project management and negotiation, I thrive on delivering exceptional results and fostering strong client connections.
Overview
5
5
years of professional experience
Work History
A.G Manager, Engagement
Empower Ltd
10.2023 - 03.2024
- Closed 5+ business accounts in 2 months generating TZS 79M revenue.
- Built a sales pipeline of 70+ business leads.
- Created 38+ custom event concepts.
- Designed SOPs & tools for efficient team delivery and faster client turnaround.
Senior Coordinator, Events
Empower Ltd
04.2023 - 10.2023
- Surpassed all KPIs; promoted within 6 months.
- Managed logistics, budgets, vendors, and agendas for 10+ major corporate events.
- Created tailored proposals and marketing material, boosting event visibility.
Customer Success Specialist
FastHub
03.2021 - 04.2023
- Managed 50 Tier 1 clients and supported 160+ accounts.
- Led adoption of 6 tech products including Bulk SMS & WhatsApp API.
- Retained clients through upselling, relationship building, and strategic onboarding.
Marketing & Brand Manager
FastHub
01.2021 - 01.2022
- Generated 430+ qualified leads in 6 months.
- Led social media strategy, content creation & monthly newsletters.
- Produced the annual company magazine & redesigned the company website.
- Helped to design and launched company first ecommerce platform via WhatsApp API (Chatsoko).
Sales & Accounts Executive
01.2020 - 01.2021
- Grew sales from TSH 200K to TSH 38M in 6 months.
- Closed 5+ accounts quarterly through aggressive lead generation and sector targeting.
- Managed projects end-to-end for key corporate clients.
Sales & Accounts Executive
01.2019 - 01.2020
- Grew sales from TSH 200K to TSH 38M in 6 months.
- Closed 5+ accounts quarterly through aggressive lead generation and sector targeting.
- Managed projects end-to-end for key corporate clients.
Education
Some College (No Degree) - Bachelor Of Laws
University of Dar Es Salaam
Dar Es Salaam, TanzaniaSkills
- Sales & Marketing
- Client relationship management
- Team leadership
- Problem solving
- Negotiation skills
- Project documentation
- Cost control
- Events & Project Management
- Client Relationship Management
- Customer Success
- Brand Strategy
- CRM Systems
- Digital Campaigns
- Public Speaking
Languages
- English
- Swahili
- Nyakyusa
Project Highlights
- WFP Global Finance Meeting (Kenya) - Managed logistics & content for international forum.
- ABSA Bank QMS System - Designed and delivered digital customer queue platform.
- UNICEF & CARE Tanzania - Event management for strategy and climate action workshops.
- Stanbic Bank Bootcamp - Led 2-week training program and pitch facilitation.
Timeline
A.G Manager, Engagement
Empower Ltd
10.2023 - 03.2024
Senior Coordinator, Events
Empower Ltd
04.2023 - 10.2023
Customer Success Specialist
FastHub
03.2021 - 04.2023
Marketing & Brand Manager
FastHub
01.2021 - 01.2022
Sales & Accounts Executive
01.2020 - 01.2021
Sales & Accounts Executive
01.2019 - 01.2020
Some College (No Degree) - Bachelor Of Laws
University of Dar Es Salaam
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