Riad El Idrissi
Austin,TX
Summary
Dynamic customer engagement professional with a proven track record at Dell JCC, excelling in enhancing member experiences and driving satisfaction. Skilled in communication and problem-solving, I effectively promoted services and built strong relationships, contributing to retention and loyalty. Proficient in CRM software, I thrive in fast-paced environments and deliver exceptional results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Welcome Desk /Customer Engagement Lead
Dell JCC
Austin, TX
08.2023 - Current
- Checked members into facility, creating positive first impression that enhanced customer experience.
- Addressed member questions and requests in person, by phone, and via email, ensuring timely and effective communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted additional services and programs, contributing to member retention and overall satisfaction.
- Worked closely with a team to improve the member experience and day-to-day operations.
- Adjusted quickly to changing work conditions and completed various duties.
Sales & Marketing Intern
FunnelsLAB LLC
Fort Myers, Florida
06.2023 - 08.2023
- Created lead-generating, attention-grabbing content.
- Implemented high-converting sales funnels, automated marketing campaigns, and supported CRM optimization.
- Booked appointments and secured clients, contributing to revenue growth.
- Attended networking events to cultivate relationships and identify potential leads.
- Analyzed customer feedback to improve service offerings and client engagement strategies.
- Participated in brainstorming sessions to develop innovative promotional material concepts.
- Completed trainings in Communications, Team Building, Sales Calling, and Customer Support.
Education
Bachelor of Science - Business Studies
Austin Community College
Austin, TX01.2028
High School Diploma -
Anderson High School
Austin, TX05-2024
Skills
- Active Listening
- Communication
- Customer Service
- Customer Experience
- Customer Experience Enhancement
- Customer Relationship Building
- Emotional Intelligence
- Problem-Solving
- Sales & Marketing
- Sales & Marketing Strategies
- Phone Skills / Phone Etiquette
- Service / Product Knowledge
- Service Expertise
- Team Collaboration
- Negotiation
- CRM Software Proficiency
- Closing Techniques
- Resilience
- Sociability
- First Aid/CPR
- Networking
- Supervision and leadership
Websites
Hobbies and Interests
- Competitive Swimming and Coaching
- Soccer
- Fitness
- Personal Development
- Marketing
- Networking Events
- Technology
- Team Sports
Languages
English
Native/ Bilingual
Darija
Native/ Bilingual
Certification
CPR & AED Cert
Timeline
Welcome Desk /Customer Engagement Lead
Dell JCC
08.2023 - Current
Sales & Marketing Intern
FunnelsLAB LLC
06.2023 - 08.2023
Bachelor of Science - Business Studies
Austin Community College
High School Diploma -
Anderson High School