Jordan Oddo
Las Vegas,NV
Summary
Proven leader in customer engagement at Petsmart, adept in account management and fostering customer relations, I consistently exceeded sales targets through innovative loyalty programs and effective complaint handling. Skilled in software proficiency and active listening, I enhanced customer satisfaction and team development, contributing to significant business growth. Energetic and personable individual with strong communication and interpersonal skills. Understanding of customer engagement strategies and proficiency in using digital tools to enhance customer experience. Committed to making positive impact by fostering strong relationships and driving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Associate Lead/ Customer Engagement Leader
Petsmart
Las Vegas, NV
12.2023 - Current
- Consistently met or exceeded sales targets by building strong rapport with clients through exceptional service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Streamlined communication channels to improve customer service response times and efficiency.
- Introduced innovative loyalty programs, incentivizing repeat business and referrals from satisfied customers.
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
- Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
Server
Moviehouse and Eatery
Frisco, TX
05.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Smoothie Maker
Planet Smoothie
Las Vegas, NV
01.2023 - 05.2023
- Prepared and served juices and blended drinks.
- Collaborated with team members to optimize productivity during peak hours.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
- Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
- Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
- Managed cash register transactions accurately while handling customer payments securely and efficiently.
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Improved sales by promoting seasonal and specialty smoothie offerings to customers.
- Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
Education
Ogle School of Cosmotolgy
Dallas, Texas Nursing, RN -
College of Southern Nevada
Las Vegas, NMNevada Learning Academy
Las Vegas Nv 05.2023
Skills
- Brand Awareness
- Account Management
- Training programs
- Proficient in Software
- Customer Service
- Active Listening
- Problem Resolution
- Customer Relations
- Product Knowledge
- Team Development
- Complaint Handling
- Money handling abilities
- Follow-up skills
- Paperwork Processing
- Prioritization
- Stock management
Timeline
Associate Lead/ Customer Engagement Leader
Petsmart
12.2023 - Current
Server
Moviehouse and Eatery
05.2023 - 11.2023
Smoothie Maker
Planet Smoothie
01.2023 - 05.2023
Ogle School of Cosmotolgy
Nursing, RN -
College of Southern Nevada
Nevada Learning Academy